Operations Manager - Boston Harbor City Cruises

Hornblower Group; Hingham (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Hornblower Group in Massachusetts seeks an Operations Manager to oversee daily operations, labor productivity, safety standards, and quality control as well as carry out managerial responsibilities in accordance with the company's policies, to ensure the highest level of Customer Service.

The role requires coordinating vessel tasking, ensuring vessel drills meet USCG and company requirements, and managing scheduling for marine personnel.

Qualifications

• Bachelor’s degree or equivalent preferred.
• 1-3 years of experience in a management role.
• Effective communication skills to direct crew and ensure safety.
• Ability to analyze and prioritize tasks under pressure.

Responsibilities

• Ensure safety and security of vessels and facility.
• Establishs effective communications between departments to coordinate vessel tasking.
• Ensures vessel drills are conducted and logged per USCG and company requirements.
• Report 60 days in advance any upcoming inspections and schedule inspection dates with USCG.
• Maintains accurate accident reports and timely documentation.
• Coordinate with HR to recruit, train, and retain staff within the port.
• Oversee scheduling and staffing to ensure adequate marine personnel coverage.

Skills

Management

Communication

Teamwork

Problem solving

Education

Bachelor's degree or equivalent preferred

Tools

Microsoft Suite

Job description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary

The Operations Manager will manage daily operations to include the oversight of labor productivity, safety standards, and quality control as well as carry out managerial responsibilities in accordance with the company's policies, to ensure the highest level of Customer Service.

Duties And Responsibilities

• Ensure safety and security of vessels and facility.
• Establishes effective communications between departments to assist in the coordination of vessel tasking.
• Ensuring that all vessel drills are conducted and logged in accordance with USCG and the companies’ requirements.
• Report 60 days in advance any upcoming inspections and certification renewals to the Director of Marine Operations, Port Captain, and Chief Port Engineer, and schedule inspection dates with the USCG.
• Ensures that all accident reports are completed promptly and accurately.
• Respond to customer interactions and unusual occurrences then document and report to upper management.
• Assist with vessel food and beverage management and inventory.
• Responsible for maintaining the proper scheduling of all marine personnel, ensuring optimal coverage.
• Oversees time and attendance for personnel, including time off requests and approvals, ensuring accuracy and compliance to maintain efficient staffing levels.
• Ensures that direct reports are meeting company standards based on their individual job descriptions and areas of responsibility.
• Set and maintain a schedule of captain crew performance evaluations, including regular ride-along observations, one-on-one conversations, and safety reviews while considering manager recommendations.
• Works to ensure compliance with all company policies.
• Assists Port Director and Human Resources Department to help handle and resolve personnel issues.
• Assists the Human Resources and Talent Acquisitions team to recruit, hire, train, and retain all staff within the port.
• Responsible for all marine personnel onboard and virtual company mandatory trainings.
• Collaborate with management to ensure budgetary guidelines are met.
• Additional job duties as assigned.

Requirements & Qualifications

• Bachelor’s degree or equivalent preferred.
• Capable of working in a fast-paced environment, both independently and in a team.
• Effective communication skills to direct crew, keep passengers safe, and relay pertinent information.
• 1-3 years of experience in a management role.
• Ability to analyze and solve problems while prioritizing tasks in order of importance.
• Ability to maintain calm and take control in various situations.
• Ability to lift fifty (50) pounds.
• Experience in Microsoft Suite.
• Master 100 Ton.
• Valid TWIC, First Aid, and CPR.
• FCC Marine Radio Operators Permit.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.