Operations Manager (Boston) - Electrical Testing and Engineering Services

The Nowak Group; Boston (MA); On-site; USD 162,000 - 198,000; Full time

Benefits offered by this job

Company vehicle

Insurance

401k with company matching

Vacation and holiday pay

Job summary

A leading engineering services provider in Boston is seeking an Operations Manager to oversee business operations including sales and staff management. The ideal candidate has at least five years of experience in the Industrial Service Industry, strong communication and supervisory skills, and a four-year degree or equivalent. This role includes responsibilities such as employee performance reviews and business progress evaluations. Excellent benefits include a company vehicle and 401k matching with a competitive salary structure.

Qualifications

• Minimum five years' experience in the Industrial Service Industry.
• Effective communication skills, both written and verbal.
• Ability to supervise and manage staff effectively.

Responsibilities

• Responsible for sales, profit, and quality of operations.
• Conduct employee performance reviews.
• Develop proposals and review field engineer reports.

Skills

Communication skills

Supervisory skills

Organizational skills

Management skills

Computer skills

Education

Four-year degree or equivalent

Tools

Microsoft Word

Job description

Operations Manager (Boston) - Electrical Testing and Engineering Services

Boston, United States | Posted on 11/24/2025

Provide business, managerial, and technical direction. Provides general supervision for Field Engineers and Technicians and schedules workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.

Responsibilities:

• Responsible for the sales, profit, and quality of the area operation.
  
• Review and sign contracts consistent with Limits of Authority.
  
• Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business.
  
• Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
  
• Hold periodic regular management committee meetings to promote effective communication and review business progress.
  
• Work with staff to develop weekly invoicing and monthly Status Reports.
  
• Review and audit field jobs.
  
• Responsible for the general supervision, safety and technical training of Field Engineers and Technicians.
  
• Perform employee performance reviews and recommend appropriate salary changes.
  
• Coordinate technical training for field personnel and assist with career development.
  
• Review and recommend field technical procedures and procedure changes.
  
• Interview job applicants.
  
• Develop and review proposals, and review reports of field engineers.
  

Requirements

• Minimum five years same or similar work experience in the Industrial Service Industry.
  
• Requires a high degree of communication, supervisory, organizational and good management skills.
  
• Communicate effectively, writing and verbally, with clients, peers, subordinates and management.
  
• Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
  
• Willing to do some overnight travel to cover field region and attend company meetings.
  

Education:

• Four-year degree or graduate of Electrical Technical School or Military equivalent, BSEE/BSEET preferred.
  

Salary (up to $180k DOE) plus 25% bonus potential

Company vehicle

Insurance, 401k with company matching, vacation and holiday pay