Operations Manager, Ala Mona

ZARA; Honolulu (HI); On-site; USD 70,000 - 100,000; Full time

Job summary

ZARA in Honolulu is seeking an Operations Manager to oversee store operations with a focus on stockroom efficiency, replenishment accuracy, and seamless customer service. You will organize tasks, analyze reports, supervise back-office processes, and drive omnichannel flows while developing the store operations team and ensuring health and safety compliance.

The role requires strong organizational and analytical abilities, hands-on leadership, and collaboration with the Head of Store Operations

Qualifications

• 90-day introductory period completed in the current position.
• In good standing with respect to job performance.
• Completed and passed a skills assessment in store.

Responsibilities

• Help organize store operations based on KPIs to optimize performance.
• Manage warehouse stock and merchandise flows per Sales Manager criteria.
• Execute replenishment and verify location in the plant.
• Supervise back-office processes: checkout, fitting rooms, size collection, online collection.
• Run omnichannel processes (SINT, IPOD, STORE MODE, CC).
• Assist in implementing new projects and operational updates.
• Assist in managing the external team.
• Use analytics tools and track KPIs to improve in-store processes.
• Supervise store device operations and track technology incidents.
• Communicate feedback to supervisor and store teams.
• Continuously train teams and develop the store's operational capacity.
• Ensure compliance with occupational health and safety regulations.

Skills

Organizational skills

Analytical thinking

Task execution

Stakeholder communication

Tools

Analytics tools

Job description

As the Operations Manager, you will execute store operations, focusing on the stockroom and ensuring it supports sales and customers. You are dynamic and operational, with a great ability to organize and execute tasks. You will also be analytical, with the ability to read reports and draw conclusions

Key Responsibilities

• Help the Head of Store Operations organize store operations based on operational KPIs to optimize and improve performance.
• Manage warehouse stock and merchandise flows, taking into account the Sales Manager's criteria.
• Execute the replenishment and verify its location in the plant.
• He supervises the back processes: checkout, fitting rooms, size collection, and online collection, so that they are executed well and provide good customer service.
• Run omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
• Help the Head of Store Operations Manager implement new projects and operational updates.
• Assist the Head of Store Operations Manager in managing the external team.
• Use analytics tools and track KPIs to improve in-store processes.
• Supervise and take responsibility for store device operations, and track technology incidents.
• Communicate and provide feedback to your supervisor (Head of Store Operations Manager) and all teams within the store (section managers, experts, specialists)
• Continuously train teams in their area.
• Help the Head of Store Operations Manager develop the store's operational team.
• You are responsible for compliance with occupational risk prevention, health and safety regulations.

Eligibility Requirements

• Must have completed a 90-day introductory period in current position.
• Must be in good standing with respect to job performance.
• Must have completed and passed a skills assessment in store