Operations Manager - Airports - LAX

Air Canada; Los Angeles (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Air Canada is seeking an Operations Manager - Airports to lead critical airport operations and deliver exceptional customer experiences. You will oversee a diverse team of front-line staff, unionized workers, and third-party providers, ensuring safety, compliance, and on-time performance.

The role emphasizes proactive leadership, empathetic coaching, and adherence to SOPs, while managing operations across multiple airport locations and shifts, including weekends and holidays.

Qualifications

• High school diploma or equivalent operation experience.
• Minimum of two years in a leadership role or equivalent operation experience.
• Valid driver’s license; ability to obtain SIDA badge with airside driving privileges.
• Valid passport for travel including overnight international trips.
• Ability to obtain airport-specific badges and security clearances.

Responsibilities

• Lead and oversee complex daily airport operations with care and class.
• Represent the Air Canada brand and drive customer service excellence.
• Anticipate customer needs and deliver on promises.
• Support and empower front-line employees; coach and develop the team.

Skills

Leadership

Team Management

Communication

Problem Solving

Customer Service

Safety Culture

Education

High school diploma or equivalent

Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

As an Operations Manager - Airports, you will play an important leadership role in our ambition to become a top ten global airline. Your priority will be to ensure the airline safely delivers on and exceeds our customers' expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers' needs, while providing proactive and empathetic leadership to our team.

The Operations Manager - Airports role will provide the opportunity to work in various areas such as:Station Operations, Airside/Ramp/Apron Operations, Baggage Services, & In-Terminal Operations, as well as interactions and oversight over Third Party service vendors (GHAs). In all areas you will be managing both our customers experience and providing leadership to our front-line employees.

Responsibilities:

• Accountable to lead and oversee complex daily Airport operations with care and class.
• Representing the Air Canada brand and company vision for customer service excellence.
• Understanding our internal and external customers by anticipating needs and delivering on promises.
• Caring for our customers in difficult situations.
• Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best.
• Collaboratively lead and supervise a unionized workforce and third-party service providers, encouraging employees to be accountable for their actions while adhering to Collective agreements and company standards.
• Monitor and ensure On-Time Performance "OTP" by overseeing operational processes and procedures, and collaborating with team members to address and resolve delays or issues, while upholding our safety-first culture.
• Address and resolve operational disruptions, emergencies, and customer concerns promptly.Ensure adherence to daily safety protocols and Standard Operating Procedures "SOPs", promoting a "safety first, always" culture.
• Conduct investigations at the scene of an incident, ensuring thorough, timely, and accurate reporting.
• Manage a variety of administrative activities to support airport operations, including maintaining accurate records, completing required documentation, preparing reports, and ensuring compliance with company policies and procedures.
• Perform duties across various airport locations as required to support operational needs, demonstrating flexibility and adaptability in a dynamic environment. Duties are performed throughout terminals, gates, and other airport areas, both indoors and outdoors, and involve prolonged standing and walking, exposure to varying weather conditions, and occasional lifting and movement of materials.
• 24-hour Airport operations will require shift work, weekends and holidays.

Qualifications

• Possess at least a high school diploma or the equivalent operation experience.
• A minimum of two (2) years of experience in a leadership role or the equivalent operation experience.
• Possess a valid driver's license, with the ability to obtain an airport Security Identification Display Area (SIDA) badge with airside driving privileges.
• Valid passport to travel (including overnight international trips) as needed.
• Ability to successfully obtain Airport specific badging and seals (Security clearance and USCBP clearance required).
• Customs Seal required and is subject to approval by U.S. Customs and Border Protection and/or third-party equivalent.
• Ability to work flexible schedules (24-hour airport operation, including shift work, weekends and holidays).
• Ability to walk long distances frequently, stand for long periods, and lift at least 50 lbs.
• Strong leadership and team management skills, with the ability to inspire, coach and empower employees.
• Managerial courage to make difficult decisions to ensure operational integrity, safety, and an on-time performance.
• Excellent communication skills, both verbal and written, to effectively interact with team members, customers and other stakeholders.
• Effective problem-solving and decision-making abilities during high pressure and stressful situations.
• Strong interpersonal skills (organizational, team oriented & focused).
• Entrepreneurial & self-managed abilities.
• A genuine passion for creating and leading a global top ten Airline customer and employee experience.
• Ability to develop trust and rapport while providing performance coaching to front-line employees.
• An entrepreneurial, energetic and tenacious attitude.
• Ability to adapt to new technology and to share that knowledge.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Note: Non-citizens with Employment Authorization Documents (EADs) and Permanent Residence Cards (Green Cards) may not be eligible to obtain a Customs Seal. Please consult U.S. Customs and Border Protection website for eligibility information ( https://www.cbp.gov/travel/ebadge-trusted-worker-program ).

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Salary range

The salary range for this position is $70,000 - $80,000 USD. Starting salary will be determined based on relevant experience and qualifications.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.