Operations Manager (AI & Agency Operations)

Rubix Agency; New York (NY); Remote; USD 83,000 - 131,000; Full time

Job summary

Rubix Agency is seeking an Operations Manager (AI & Agency Operations) to lead cross-functional operations, streamline workflows, and implement AI-powered systems that help teams execute more effectively across our remote workforce.

This highly collaborative role sits between marketing, operations, AI, and execution. You’ll own projects, drive automation, dashboards, and internal tools, while partnering with leadership to ensure timely delivery and scalable processes.

Qualifications

• 4–8 years of experience in operations, consulting, or agency operations.
• Strong written and verbal communication skills.
• Comfortable working with technical teams and AI tools.
• Ability to structure fast-moving environments without bureaucracy.

Responsibilities

• Own cross-functional operational projects across the agency.
• Run ClickUp and improve how projects are planned, prioritized, and executed.
• Partner with marketing leaders to improve workflows and eliminate unnecessary work.
• Coordinate AI initiatives between the business and engineering.
• Help implement automations, dashboards, reporting systems, and internal tools.
• Hold teams accountable to deadlines, commitments, and project milestones.
• Continuously improve how Rubix operates through better systems, documentation, and AI.

Skills

Operations management

Cross-functional coordination

AI tools experience

Project management

Job description

Rubix Agency Operations Manager (AI & Agency Operations) Remote·Contractor Company website

Lead agency operations, streamline cross-functional workflows, and implement AI-powered systems that help teams execute more effectively.

About Rubix Agency

Rubix is a performance marketing agency built for the next chapter of consumer growth. We partner with ambitious consumer brands to drive profitable, measurable growth through paid media, performance creative, lifecycle marketing, SEO/AEO and analytics.

Our clients include brands such as FreshDirect, Fishwife, PetMeds, Mountain House, and Kosterina.
What makes Rubix different is our belief that great marketing starts with understanding the economics of a business—not just platform metrics. We help clients make better decisions by connecting marketing performance to customer acquisition cost (CAC), lifetime value (LTV), contribution margin, incrementality, and long-term growth.

We're also building an AI-first operating model. We believe AI should make great marketers more strategic, more consistent, and more efficient—not replace judgment, creativity, or strong client relationships.

Our team actively incorporates AI into research, reporting, analysis, creative workflows, quality assurance, and internal operations to deliver better outcomes for clients.

Rubix is a remote-first company headquartered in New York and is growing rapidly while maintaining a high bar for talent, ownership, and client partnership. We hire people who enjoy solving difficult business problems, thinking strategically, and building systems that scale.

Description

The Opportunity

This is a highly cross-functional role that sits between marketing, operations, AI, and execution.

You’ll help keep the agency running smoothly, improve how work gets done, implement AI-powered workflows, and ensure important projects actually get completed.

You won’t be writing production software, but you should be excited by technology, enjoy learning AI tools, and be comfortable working closely with developers to turn business problems into practical solutions.

What You’ll Do

• Own cross-functional operational projects across the agency.
• Run ClickUp and improve how projects are planned, prioritized, and executed.
• Partner with marketing leaders to improve workflows and eliminate unnecessary work.
• Coordinate AI initiatives between the business and engineering.
• Help implement automations, dashboards, reporting systems, and internal tools.
• Hold teams accountable to deadlines, commitments, and project milestones.
• Continuously improve how Rubix operates through better systems, documentation, and AI.

What We’re Looking For

• 4-8 years of experience in operations, consulting, agency operations, project management, or a similar role.
• Extremely organized with exceptional follow-through.
• Strong written and verbal communication skills.
• Comfortable working with technical teams and AI tools.
• Curious about automation and excited by AI.
• Able to bring structure to fast-moving environments without creating bureaucracy.
• Marketing or agency experience is strongly preferred.

You’ll Thrive Here If You…

• Love building systems that make teams more effective.
• Naturally bring order to chaos.
• Enjoy solving operational problems.
• Are excited by AI and new technology.
• Care more about making things better than maintaining the status quo.