Operations Manager, Aftermarket Tooling (Onsite)

globalhr; East Hartford (CT); On-site; USD 132,000 - 252,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) match

Paid time off

Job summary

RTX's Pratt & Whitney Tooling Support Services (TSS) in East Hartford seeks an experienced Operations Manager to lead the Logistics function within the TSS team, managing the 3PL relationship, customer service and procurement while coordinating supplier quality and audit activities to ensure on-time tool delivery.

You will drive on-site CORE initiatives, support weekly production meetings, and maintain visibility of risks, inventory accuracy, and capacity planning.

Qualifications

• Advanced degree and 7+ years of experience in Logistics, Supply Chain, Engineering, Manufacturing, Military, Aftermarket, Aerospace or Aviation; OR Bachelor’s degree and 10+ years of experience; OR Associate's degree and 12+ years of experience; OR 14+ years hands-on experience.

Responsibilities

• Manage cross-functional communication, ensuring clear ownership, timing, and closure of open actions.
• Focal for Supplier Quality audits/ disposition/ prioritization.
• Support weekly production meetings with Procurement/ CSR’s.
• Drive CORE initiatives on-site.
• Drive resolution by coordinating across outsourced labor and PW employees.
• Maintain visibility to execution risks, gaps, and recovery to receiving, inspection, and shipping.
• Provide execution inputs into capacity and resource planning.
• Interface directly with site and working teams to ensure alignment and follow-through.
• Ensures personnel conduct timely and accurate inventory transactions, receipt, put away, picking and issuing of material to/from stock in assigned warehouse/stockrooms to support timely and accurate delivery of material to production or customers.
• Ensure timely completion, resolution and analysis of cycle-counts to drive improved inventory accuracy.

Skills

3PL management

Logistics operations

Cross-functional coordination

Risk management

Supplier collaboration

Education

Advanced degree in related field

Tools

SAP Warehouse

MS Office

ERP systems

Job description

Date Posted:

2026-09-24

Country:

United States of America

Location:

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

Pratt & Whitney’s Tooling Support Services (TSS) is seeking an experienced Operations Manager to lead our Logistics operations within the TSS team. This is a key member of the Tool Support Services leadership team. The person in this role will manage the 3PL support relationship, customer service, and procurement team as well as the main focal for supplier quality and collaborating on audit schedule and dispositioning non-conformances all while maintaining a focus on delivering the right tool, on time, every time.

Key Responsibilities:

• Manage cross-functional communication, ensuring clear ownership, timing, and closure of open actions
• Focal for Supplier Quality audits/ disposition/ prioritization
• Support weekly production meetings with Procurement/ CSR’s
• Drive CORE initiatives on-site
• Drive resolution by coordinating across outsourced labor and PW employees
• Maintain visibility to execution risks, gaps, and recovery to receiving, inspection, and shipping
• Provide execution inputs into capacity and resource planning
• Interface directly with site and working teams to ensure alignment and follow-through
• Ensures personnel conduct timely and accurate inventory transactions, receipt, put away, picking and issuing of material to/from stock in assigned warehouse/stockrooms to support timely and accurate delivery of material to production or customers.
• Ensure timely completion, resolution and analysis of cycle-counts to drive improved inventory accuracy.

What You Will Learn

• Learn about the Aftermarket Aerospace industry and the tooling process across multiple customers and business units.
• Grow into a key member of the Tool Support Services leadership team engaging with outsourcing support, customer service, and procurement team as well as the main focal for supplier quality and collaborating on audit schedule and dispositioning non-conformances all while maintaining a focus on delivering the right tool, on time, every time.

Qualifications You Must Have

• Advanced Degree and 7+ years of experience in Logistics, Supply Chain, Engineering, Manufacturing, Military, Aftermarket, Aerospace or Aviation industry; OR Bachelor’s degree and 10+ years of relevant industry experience; OR Associate's degree and 12+ years of relevant industry experience. OR 14+ years of hands‑on relevant industry experience.

Qualifications We Prefer

• Degree in STEM field; Engineering, Business or Supply Chain.
• Experience managing 3PL relationships and Logistics/Warehouse Operations
• Personnel management experience to include developing and leading teams
• Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution
• Experience using analytical and problem‑solving skills to effectively identify and resolve issues and mitigate risks.
• Experience with MS Office programs and ERP systems, ideally SAP Warehouse and Sales modules
• Aftermarket Aerospace Composite and Overhaul and Repair (MRO) industry experience
• Experience with continuous improvement tools, principles and methodologies (CORE/ACE/SixSigma, etc.)
• Ability to work and effectively communicate with all levels of management, shop personnel, customers and suppliers.

What is my Role Type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on‑site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays
• Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.
• Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
• If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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