Operations Manager 3

Los Alamos National Laboratory; Los Alamos (NM); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k) with matching

Tuition assistance

Flexible schedules

Onsite gyms

Job summary

Los Alamos National Laboratory is seeking an experienced Operations Manager 3 to lead transit and alternative transportation programs at the Los Alamos campus. You will provide leadership, program management, resource planning, and operations oversight to ensure safe, reliable, and customer-focused services, while serving as Deputy Group Leader for UI-PATS.

The role requires directing the Transit Operations Oversight, managing carpool/vanpool and biking programs, and coordinating with Parking,

Qualifications

• Leadership experience directing supervisors and staff with budget oversight.
• Ability to translate objectives into actionable operational plans.
• Experience managing transit, fleet, or mobility programs.
• Knowledge of safety practices and risk controls.
• Experience using data to evaluate and improve programs.

Responsibilities

• Oversee Transit Operations Oversight and scheduling.
• Lead carpool, vanpool, and biking programs.
• Develop plans based on demand, costs, and performance.
• Coordinate with Parking, Construction, Facilities, and Traffic Engineering.
• Manage budgets and resources, ensure maintenance and replacements.
• Supervise staff and coordinate with internal teams.
• Monitor safety, service reliability, and customer satisfaction.

Skills

Leadership & Communication

Operational Acumen

Knowledge & Expertise

Technology

Education

Bachelor's degree + 5 years experience

Job description

What You Will Do

Los Alamos National Laboratory is looking for an experienced Operations Manager 3 to lead transit and alternative transportation programs in support of Laboratory transportation requirements. The Operations Manager will provide leadership, program management, resource planning, and operational oversight to ensure safe, reliable, efficient, and customer-focused transportation services and will serve as the Deputy Group Leader for Parking and Transportation Services (UI-PATS).

UI-PATS supports Laboratory employees by providing diverse commute and parking options, as well as solutions for moving efficiently around campus during the workday. The UI Division is responsible for maintaining and operating all Laboratory utility systems-including electric, gas, sewer, steam, and water-as well as managing roads, grounds, and open spaces. The Division also oversees the Laboratory's Traffic & Open Space and Parking & Transportation Services programs.

Key Responsibilities Include:

• Lead Transit Operations Oversight: Oversee the deployed Transit Superintendent, who directs daily transit operations, including scheduling, dispatch, field execution, and personnel oversight. Establish service priorities, performance expectations, and management processes, ensuring adequate resources are available.
• Oversee Alternative Transportation Programs: Lead the team responsible for carpool, vanpool, and biking programs. Guide program development, implementation, evaluation, and improvement to expand employee transportation options, support workforce access, and help manage parking demand.
• Develop Operational Plans & Priorities: Evaluate workforce demand, ridership, operating costs, vehicle availability, customer feedback, and service performance to recommend improvements to routes, schedules, service levels, and alternative transportation investments.
• Ensure Safe & Effective Service Planning: Provide oversight of transit service planning and ensure proposed changes receive appropriate operational review and field validation.
• Coordinate Construction & Parking Impacts: Work closely with parking, construction, Facilities, and Traffic Engineering teams to ensure closures, construction impediments, parking changes, and roadway restrictions accommodate transit needs. Coordinate early review of project impacts and ensure service changes are planned and communicated.
• Manage Budgets & Operational Resources: Oversee assigned budgets, identify staffing and vehicle needs, and coordinate with Superintendent and Fleet Management on vehicle availability, maintenance planning, and replacement priorities. Evaluate operational readiness, recurring service interruptions, and resource constraints and coordinate corrective actions to sustain service.
• Supervise & Develop Employees: Support workforce planning, employee development, required training and qualifications, and effective coordination among supervisors, program staff, and supporting organizations.
• Collaborate Across Laboratory Organizations: Work with Field Operations, Environment, Safety and Health, Security, Emergency Management, Fleet Management, Facilities, Communications, and customer organizations to address transportation needs.
• Monitor Performance & Drive Improvement: Establish and monitor measures for safety, service reliability, on-time performance, ridership, vehicle utilization, program participation, operating efficiency, and customer satisfaction.
• Maintain Safety & Security Accountability: Maintain required training, assure safety and security compliance, and integrate safety into program planning and operational execution.

What You Need

Minimum Job Requirements:

Leadership & Communication: Experience leading supervisors, professional staff, or operational teams, including establishing priorities, assigning responsibilities, evaluating performance, and developing employees. Experience managing budgets, staffing, equipment, or other resources to support safe, reliable, and efficient service delivery. Ability to manage competing priorities, resolve operational issues, and maintain service continuity under changing conditions.

Operational Acumen: Proven ability to translate organizational objectives into operational plans, resource requirements, and measurable performance goals. Experience coordinating operational requirements across organizations and addressing construction impacts, access restrictions, facility changes, or comparable service disruptions. Strong communication and collaboration skills with employees, management, customers, and supporting organizations, including preparing operational plans, reports, and management briefings.

Knowledge & Expertise: Experience managing transit, passenger transportation, fleet, logistics, mobility programs, or comparable transportation operations. Experience overseeing transportation service planning, implementation, or improvement, including evaluating demand, operating constraints, service performance, and customer needs. Strong knowledge of transportation hazards, safety practices, and work-control principles, including experience ensuring appropriate controls and corrective actions are implemented.

Technology: Demonstrated ability to use computerized transportation, work-management, scheduling, fleet, reporting, or similar systems to support planning, oversight, and decision-making. Proficiency in using operational data, performance measures, and customer feedback to evaluate programs and recommend improvements.

Education/Experience: Position requires a bachelor's degree from an accredited institution and five years of related experience; or an equivalent combination of education and experience directly related to the occupation.

Desired Qualifications

• Experience managing transportation programs through subordinate supervisors or managers.
• Experience overseeing fixed-route, shuttle, express bus, employee transportation, or similar passenger transportation services.
• Experience developing or managing carpool, vanpool, biking, or other transportation demand management programs.
• Experience integrating transit and alternative transportation programs with parking strategies, workforce growth, and facility planning.
• Experience coordinating with parking, construction, engineering, and facilities organizations to maintain transportation access during closures and other impediments.
• Experience developing operating budgets, evaluating service costs, forecasting resource needs, and supporting vehicle replacement or service expansion planning.
• Working knowledge of Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), Commercial Driver's License (CDL), passenger transportation, and applicable vehicle safety requirements.
• Experience overseeing represented personnel or coordinating deployed craft resources, including working within collective bargaining agreements.
• Experience using transit scheduling, dispatch, route-planning, GPS/AVL, telematics, fleet-management, or comparable systems to evaluate transportation performance.
• Experience coordinating employee communications and customer outreach to support transportation service changes and program participation.

Work Location

The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Position Commitment

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

Note to Applicants

• Applicants must attach a cover letter addressing the minimum requirements and desired skills of the position.
• Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance, and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular Position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy P701 for applicant eligibility requirements.

Incentive Compensation Program: Position is eligible to participate in the Triad Incentive Compensation Program. You must be in an eligible position for a minimum of 3 months, before July 1st and remain in an eligible position as of the end of the fiscal year, September 30th. The annual distribution is prorated based on the number of months in the eligible position.

Equal Opportunity

Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to [e-mail] or call (505)-664-6947.