Operations Manager - 174225

Zachary Piper Solutions; Durham (NC); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Vision benefits

Dental coverage

PTO

Paid Holidays

Sick leave as required by law

Job summary

Piper Companies is seeking an Operations Manager in the Raleigh-Durham Area. The role is hands-on and requires 3 days onsite in Durham, NC, with work hours from 9:00 AM to 6:00 PM.

This position collaborates across departments to maintain top-tier customer experience and operational efficiency. Ideal candidates will have a Bachelor’s degree and 3+ years of managerial experience in a contact center, insurance, or financial services setting, plus strong leadership and communication skills to

Qualifications

• Demonstrated leadership ability with strong communication skills.
• Experience managing multiple priorities in a fast-paced environment.
• Experience in contact center, insurance, or financial services preferred.

Responsibilities

• Lead daily operations by overseeing contact center performance and ensuring high-quality customer experience.
• Resolve escalated issues by coordinating across departments and driving improvements.
• Develop team talent through coaching, mentoring, and hiring support.
• Drive operational excellence by monitoring industry trends and defining metrics.
• Ensure compliance by reviewing processes and adhering to regulations.

Skills

Leadership

Communication

Prioritization

Education

Bachelor’s degree

Job description

Piper Companies is hiring an Operations Manager for an award-winning company located in the Raleigh-Durham Area. The Operations Manager will work closely with other departments in a hands-on managerial role. The Operations Manager role requires 3 days onsite in Durham, NC. Work hours are 9AM-6PM.

Responsibilities of the Operations Manager:

• Lead daily operations by overseeing contact center performance and ensuring consistently high‑quality customer experience.
• Resolve escalated issues by coordinating across departments, identifying root causes, and recommending process improvements.
• Develop team talent by coaching leads, mentoring employees, managing hiring activities, and supporting career growth.
• Drive operational excellence by staying current on industry trends, recommending enhancements, and helping define performance metrics.
• Ensure compliance and accuracy by reviewing withdrawal requests, preventing fraud, and confirming adherence to contract rules and regulatory requirements.

Requirements of the Operations Manager:

• Bachelor’s degree required, along with 3 plus years of proven managerial experience.
• Experience in a contact center, insurance, or financial services environment.
• Demonstrated leadership ability with strong communication skills and the capacity to manage multiple priorities in a fast‑paced environment.

Compensation for the Call Center Manager:

• $80,000-$100,000
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law