Operations Manager

Nudy's Cafes; Willistown Township (Chester County); On-site; USD 50,000 - 80,000; Full time

Job summary

Nudy's Cafes is looking for a dedicated Operations Manager to lead restaurant locations and ensure the highest quality customer experience. The role involves staff management, daily operations coordination, and upholding service standards in a family-oriented dining environment.

Benefits

Industry leading work life balance

Company subsidized medical benefits

Paid vacation

Sick days

Shift meals

Annual bonus potential up to $10,000

Qualifications

• Minimum 1 year of restaurant management & operations experience.
• ServSafe certified or ability to obtain within 30 days.
• Open availability between 6:30am and 4:30pm.

Responsibilities

• Coordinate daily restaurant operations.
• Manage and motivate staff to deliver superior service.
• Respond to customer concerns swiftly and accurately.

Skills

Leadership

Customer Service

Food Knowledge

Education

Degree in Business Administration

Degree in Hospitality Management

Job description

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Nudy's Cafes is a multi-location restaurant company that has been family owned & operated since opening our first location in 1979. The customer journey is our key to success. Nudy's Cafe is the go-to casual breakfast & lunch location that provides quick, reasonably priced & freshly prepared meals in a family friendly environment. We currently operate in 14 locations across Chester, Montgomery, and Delaware Counties with our newest location opening soon in Havertown, Pa. We anticipate future growth throughout local markets as we continue the search for additional locations.

We are actively recruiting for full-time Operations Managers to lead and manage locations. In this role, you will be responsible for delivering a high-quality detailed customer experience. In addition, you will directly manage and motivate a staff to provide the Nudy's Promise to each and every guest. You will ensure efficient restaurant operations, manage productivity, quality & customer service standards all while working with a great team!

Duties within this position include the following:

• Coordinate daily restaurant operations.
• Understand and deliver on the Customer Journey
• Deliver superior service & maximize customer satisfaction.
• Respond swiftly & accurately to customer concerns.
• Regularly review product quality
• Organize and supervise shifts (7 Shifts system experience preferred)
• Continuously manage, coach and train employees and peers with a passion for service in mind
• Ensure that Nudy's brand is represented consistently.
• Train new & current employees on proper customer service practices & side work schedules.
• Accountability for taking initiative, being people focused and result oriented.
  
  
  

Requirements:

• The ideal candidate will have a minimum of 1 year’s restaurant management & operations experience. A degree in Business Administration, or Hospitality management is preferred.
• Proven ability to lead, motivate, and coach teams.
• Preferably have extensive food knowledge, with the ability to successfully answer customer questions.
• ServSafe Certified or ability to obtain certification within 30 days of employment.
• Consistent Line Check submissions
• Ability to interpret restaurant operations data from reports and effectively use this information to inspire positive change.
• Open Availability (Any day of the week between 6:30am and 4:30pm)
• Access to a vehicle during working hours
  
  
  

Physical Requirements:

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods standing and walking.
• Ability to lift, stoop, bend, or twist and repeat the same movements.
• Use their hands to handle, control, or feel objects, tools, or controls.
• Must be able to lift 25 pounds at times.
  
  
  

Benefits:

• Industry leading work life balance
• Growth Opportunities
• Company Subsidized Medical Benefits
• Dental Benefits
• Paid Vacation
• Sick Days
• Bereavement Leave
• Day Shift Only
• Shift Meal
• Annual Bonus potential up to $10,000.
  
  
  

Join us to deliver the Nudy's Promise that our community has been enjoying for decades!

Nudy's Cafe Promise:

I'm honored to be part of the community and welcome you and your family to Nudy's Cafe. We are dedicated to providing a handcrafted, neighborhood dining experience. Thank you for choosing us. Our promise is to make you feel welcome, nourished and excited about coming back because of our excellent service and freshly made great food. I take my promise very seriously, as I learned the business from my father's restaurant in Villanova, Pa at 12 years old and have owned and been operating my own restaurant Nudy's Cafe since 1979.

This is the only business I've ever known. It's literally in my blood, and I still have the same love and passion for making people feel as special as I watched my father do as a young boy. I promise! - Ray Nudy

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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