Operations Manager

PuroClean of East Wichita; Wichita (KS); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Flexible Scheduling

Competitive Wages

Paid Training for Career Advancement

Job summary

A local restoration services company in Wichita, Kansas, is seeking an Operations Manager to oversee production operations and improve customer satisfaction. The ideal candidate will possess strong leadership skills, attention to detail, and the ability to multitask effectively. Responsibilities include managing teams, ensuring clear communication, and maintaining production standards. This role offers an opportunity to help people in times of need while advancing your career with competitive wages and paid training.

Qualifications

• Focus on personal development and leadership skills is essential.
• Ability to manage relationships and ensure clear communication.
• Aptitude with record-keeping and communicating effectively.

Responsibilities

• Manage production operations according to company standards.
• Ensure customer and client satisfaction while improving brand operations.
• Oversee scheduling and completion of work orders.

Skills

Team building

Attention to detail

Multitasking

Leadership

Communication

Job description

• Opportunity to Help People in Times of Need
• Aggressive Competitive Wages

Company and Culture

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description

With a ‘One Team’ mentality, manage production operations, ensuring jobs are completed according to PuroClean® production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively. A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities

• Managing Customer and client satisfaction and representing and improving brand operations
• Networking and building relationships with partners and Centers of Influence
• Assigning jobs, managing production teams while overseeing scheduling, completion of work orders and assuming role of production manager as needed
• In house Human Resources management, overseeing all aspects of safety and health requirements and daily office management.
• Overseeing status of small and large-loss jobs and communicating processes with management and ownership.
• Maintaining inventory for equipment, vehicles and facilities related maintenance. ‘personal ownership’
• Ensure clear communication with entire staff, ability to manage relationships.

Qualifications

• Focus on personal development, team building, and leadership skills is essential
• Attention to detail, aptitude for multitasking and calm under pressure
• Aptitude with record keeping, easily accessing information and communicating ‘the message’
• Awareness and respect for safety, using care are caution with teammates and customers
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to learn quickly and flexible with change and professional challenges

Compensation: $39,000.00 - $55,000.00 per year

“We Build Careers” - Steve White, President and COO

With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

Apply today and join our Winning TEAM.

“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.

What defines a leader and what professional experience do you have leading teams that makes you uniquely qualified for this role? *

Do you have any current IICRC certifications or experience with estimating software? *

Are you willing to to provide us with 3 professional references? *

At PuroClean We Provide:

• Flexible Scheduling
• Aggressive Competitive Wages
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need

“Working for the PuroClean brand opened my eyes to the bigger picture. We’re all about servicing our community, building trust, and helping others. PuroClean provides opportunity to help you in your own career and further your education.”