Operations Manager

Stay Montana, LLC; Whitefish (MT); Vor Ort; USD 55.000 - 60.000; Vollzeit

Benefits dieser Stelle

Quarterly bonus potential

Health, Dental, and Vision insurance

401(k) with company match

Ski pass reimbursement

Paid sabbatical every 3 years

Zusammenfassung

Stay Montana, LLC is seeking an Operations Manager to lead a property portfolio and field team, ensuring guest-ready homes and consistent quality. You will manage inspections, repairs, and vendor relationships while coaching staff to uphold high standards.

This hands-on leadership role requires organizational excellence, clear communication, and a proactive approach to problem-solving. Competitive salary with benefits and seasonal scheduling support are offered.

Qualifikationen

• High school diploma or equivalent required.
• 2-3 years of supervisory or management experience in property management, hospitality, facilities, or field operations.
• Valid driver's license and reliable personal transportation.
• Availability to work weekends, holidays, and on-call shifts as required.

Aufgaben

• Oversee day-to-day physical condition of all properties in portfolio and ensure each home meets quality standards.
• Conduct and coordinate property inspections for arrivals, departures, maintenance events, and owner requests.
• Manage repairs, preventive maintenance, and property upkeep through in-house staff and vetted vendors.
• Respond to property emergencies and owner situations with urgency and professionalism.
• Maintain documentation of property conditions, work orders, maintenance history, and vendor performance.
• Lead, coach, and manage Inspectors and schedule workload for inspectors, cleaners, and vendors.
• Interview and onboard new team members in partnership with HR; maintain staffing levels for seasonal demand.

Kenntnisse

Leadership

Conflict resolution

Detail-oriented

Organized

Communication skills

Tech-savvy

Accountability

Ausbildung

High school diploma or equivalent

Tools

Breezeway

Microsoft Office 365

Airbnb

VRBO

Jobbeschreibung

• Location 100 E. 2nd St,Unit 301,Whitefish, MT, 59937,United States
• Base Pay $55,000.00 - $60,000.00 / Year
• Job Category 1
• Employee Type Full Time Exempt

STAY MONTANA

Operations Manager

The Operations Manager is one of the most important roles at Stay Montana. You are the standard-bearer for property quality and the direct leader of our field team - the person who sets the tone, holds the line, and makes sure every property is guest-ready, every shift. This is a hands-on leadership role that blends people management, property oversight, and cross-functional coordination. If you lead by example, solve problems before they escape, and take genuine ownership of your work, this is the role for you.

WHAT YOU'LL DO

Property & Portfolio Operations

• Oversee the day-to-day physical condition of all properties in your portfolio, ensuring every home meets company quality standards at all times
• Conduct and coordinate property inspections for arrivals, departures, maintenance events, and owner requests - including urgent and unplanned visits
• Manage repairs, preventive maintenance, and property upkeep through in-house staff and vetted vendor relationships
• Respond to property emergencies and at-risk owner situations with urgency and professionalism
• Maintain accurate, up-to-date documentation of property conditions, work orders, maintenance history, and vendor performance in Breezeway and other platforms
• Lead, coach, and hold accountable a team of Inspectors - setting clear expectations and delivering consistent feedback
• Build and manage weekly schedules, daily task assignments, and workload distribution for inspectors, cleaners, and vendors
• Interview and onboard new team members in partnership with HR; maintain staffing levels to meet seasonal demand
• Conduct regular one-on-ones and team huddles to align priorities, address challenges, and develop your team
• Foster a culture where accountability and excellence are the expectation, not the exception

Communication & Cross-Functional Collaboration

• Serve as the primary operational contact for Guest Services, Owner Relations, Business Development, and Maintenance - providing timely, detailed communication on property issues and field conditions
• Represent the operations team in owner-facing meetings and property walkthroughs with professionalism and confidence
• Partner with the Director of Operation/General Manager on process improvements, seasonal planning, and portfolio growth
• Coordinate with vendors and contractors on scheduling, scope of work, quality control, and invoicing

Inventory & Process Management

• Maintain the office par inventory of common maintenance supplies; ensure field teams are stocked and vehicles are prepared at the start of each shift
• Enforce the inspector shift-start checklist process to minimize unplanned runs and maximize time on property
• Identify operational inefficiencies and proactively recommend solutions that improve quality, reduce cost, and enhance the guest and owner experience

WHAT WE'RE LOOKING FOR

• A natural leader who earns respect through consistency, competence, and presence on the ground
• Calm under pressure, decisive when it counts, and solutions-focused when things go sideways
• Detail-oriented — you notice what others miss and nothing falls through the cracks on your watch
• Organized and able to manage competing priorities without losing sight of what matters most
• Clear and professional communicator across all platforms — written and verbal
• Tech-comfortable: Microsoft Office 365, Breezeway, and mobile communication tools
• REAL - Respectful, Excellent, Accountable, a Leader

Requirements

QUALIFICATIONS

Required

• High school diploma or equivalent
• 2-3 years of supervisory or management experience in property management, hospitality, facilities, or field operations
• Valid driver's license and reliable personal transportation
• Availability to work weekends, holidays, and on-call shifts as required

Preferred

• Experience in vacation rental or short-term rental operations
• Familiarity with Breezeway, Airbnb, VRBO, or similar platforms
• Background in team scheduling, vendor management, or maintenance coordination

PHYSICAL REQUIREMENTS

• Ability to work indoors, outdoors, and across varied property types throughout the day
• Prolonged periods of walking, standing, and conducting inspections
• Ability to ascend and descend stairs and ladders as needed
• Ability to lift and carry up to 50 lbs

SCHEDULE

• 5-day work week, typical hours 9:00 AM - 6:00 PM
• Weekend availability required
• On-call rotation as assigned
• Flexibility to adapt during peak seasons

COMPENSATION & BENEFITS

• Competitive salary commensurate with experience
• Quarterly bonus potential
• Health, Dental, and Vision insurance
• 401(k) with company match
• Ski pass reimbursement up to $1,000
• Paid 30-day sabbatical every 3 years of employment

You set the standard for every property and every person on your team. If that responsibility excites you, we want to talk.

Summary

Culture Index Survey

Stay Montana is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stay Montana makes hiring decisions based solely on qualifications, merit, and business needs at the time.