Operations Manager

Patterson Companies; Waukesha (WI); On-site; USD 95,000 - 140,000; Full time

Job summary

Patterson Companies is seeking a results-driven Fulfillment Center Leader to oversee operations for a facility sized 30 or fewer employees. You will design plans, manage daily activities, and build a leadership team to ensure inventory integrity, on-time receiving and dispatch, and safe, cost-efficient operations.

Responsibilities include P&L ownership, budgeting, vendor relations, and ensuring compliance with federal, state, and local regulations.

Qualifications

• Bachelor's degree in business administration, operations management and Distribution/Fulfillment Logistics or equivalent work experience is required.
• 8+ years supervision experience and 5 years of leadership responsibility.
• 3+ years ERP experience (SAP preferred).
• Proven soft skills - analytical, problem solving, communication, interpersonal.
• Organized, strong attention to detail, and follow through.

Responsibilities

• Lead and direct all operations of the Fulfillment Center.
• Design and implement the facility plan to optimize cost, quality, and safety.
• Ensure goods are received, stocked, and dispatched on time meeting customer satisfaction.
• Manage inventory integrity, minimize loss and manage expenses to maximize revenue.
• Ensure regulatory compliance with Federal, State, and Local laws, including EEO, AAP, FDA, EPA, DOT and OSHA; ensure company policies are followed.

Skills

ERP experience

Leadership experience

Soft skills

Attention to detail

Education

Bachelor's degree in business administration/operations management and distribution/fulfillment logistics

Job description

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

Lead and direct all operations of the Fulfillment Center of 30 or less employees. Design and implement the facility plan to optimize cost, quality, and safety. Manages daily activities of a fulfillment center. Responsible for identifying and building a leadership team that monitors inventory integrity, minimize loss and manage expenses to maximize revenue. Ensures that goods are received, stocked, and dispatched on time meeting customer satisfaction. May be responsible for evaluating freight services, negotiating contracts, and managing relationships with chosen vendors. Ensures that all company policies, regulatory requirements and safety requirements are enforced.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Leadership:

• The ability to lead or guide individuals and teams to meet company strategy and goals. Acts as Human Resource liaison for Fulfillment Center employees.
• Work closely with leadership to establish and achieve the facility goals from a cost and productivity standpoint.
• Establish and maintain relationships with both internal and external customers
• Provide FC Network support when needed (may include travel)
• Create a positive work environment that promotes creativity, team work and recognition.
• Establish, support, promote and participate in network, facility and departmental activities designed to strengthen and improve morale, team work and improve the overall work environment.
• Responsible for safety performance of the location

Talent Management:

• Work with FC Leadership Team to provide various training programs to enhance employee skills and acquire new knowledge and skills. Must identify high potential candidates that will build the bench strength of the FC and develop these individuals.
• Collaborates with leaders for all staffing functions (recruiting, hiring, assignment of duties, training, personnel development and performance reviews, salary administration, promotions and transfers, and disciplinary action including termination.
• Mentor employees, measure performance, and complete regular performance reviews.
• Resolve employee issues in an effective and consistent manner.

Operations:

• Plan, direct, and control activities of the facility department from receiving, put away, picking and shipping
• Ensure all orders received before order cut-off are processed and shipped according to customer requests.
• Analyze the daily receiving and put away status on hand
• Review and analyze productivity reports and dashboards identifying and implementing opportunities for improvement.
• Manage and monitor all activities of Inventory control and maintenance
• Communicates the facility goals for cost, quality, and safety to the FC staff, which includes Department Managers, warehouse and office personnel. Using extensive knowledge of fulfillment operations and organizational expertise, develops the understanding and capabilities of the FC team to accomplish these goals.
• Reports to Area Manager or Director of Region Operations and provides regular location updates,
• Ensures regulatory compliance with Federal, State, and Local laws, including EEO, AAP, FDA, EPA, DOT and OSHA. Ensures compliance with all Patterson Companies, Inc. personnel policies.
• Acquires and maintains information on distribution industry changes to remain knowledgeable of the most current distribution methods available.
• Full P&L and budgeting responsibility for the location
• Supports the company goals for continuous improvement and "Total Quality Management (TQM)". Provides guidance to the departmental TQM teams and facilitates special project teams as required. Develops an organizational culture characterized by open communication, cooperation and trust.

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Performs other duties as assigned

Job Qualifications

Required Qualifications

• Bachelor's degree in business administration, operations management and Distribution/Fulfillment Logistics or equivalent work experience is required.
• 8+ years supervision experience and 5 years of leadership responsibility.
• 3+ years ERP experience (SAP preferred)
• Proven soft skills - analytical, problem solving, communication, interpersonal
• Organized, strong attention to detail, and follow through
• Demonstra