Operations Manager

Head Hospitality LLC; Waco (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance contribution

401(k) with employer match

Wellness reimbursement

Free shift meals

Employee discounts

Performance bonus eligibility

Job summary

Head Hospitality LLC is seeking an Operations Manager to lead day-to-day operations across its brands, including Pop’s Lemonade Company, Cheddar Box, Well Rounded Mini Donuts, and catering services in Texas.

The candidate will partner with the COO to implement scalable systems, strengthen operational performance, and drive growth while maintaining exceptional guest experiences. Travel between locations is required.

Qualifications

• Bachelor’s Degree in Business Management, Hospitality Management, or similar field is required.
• 3+ years of leadership experience in hospitality, restaurant/retail operations, or operations management is required.
• Food Manager’s Certification and valid Texas Auto Liability Insurance are required.

Responsibilities

• Lead daily operations across multiple brands and locations.
• Coach and support Department Leads and Location Leaders.
• Monitor performance and drive efficiency, profitability, and consistency.

Skills

Leadership

Coaching

Time-management

Communication

Problem-solving

Team development

Self-starter

Flexibility

Education

Bachelor’s Degree in Business Management

Hospitality Management or Similar Field

Tools

Google Workspace

Asana

Square

Clover

Job description

Salary Range: $50,000 - $60,000 + Performance Bonus Eligibility

Summary/Objective:

The Operations Manager is responsible for leading the day-to-day operations of all Head Hospitality brands, including Pop’s Lemonade Company, Cheddar Box, Well Rounded Mini Donuts, and Head Hospitality Catering.

This role ensures operational consistency, leadership development, financial performance, and exceptional guest experiences by supporting Department Leads and Location Leaders while continuously improving systems, processes, and execution across the organization.

Serving as the primary operational leader, the Operations Manager exercises sound judgment in resolving day-to-day operational challenges, develops leaders to make confident decisions, and creates scalable systems that support the continued growth of Head Hospitality. This position works closely with the COO to implement strategic initiatives, strengthen operational performance, and build scalable systems that support the continued growth of Head Hospitality.

Required education and experience:

• Bachelor’s Degree in Business Management, Hospitality Management, or Similar Field of Study
• 3+ years of leadership experience in hospitality, restaurant/retail operations, or operations management (required)
• Experience managing multiple teams or locations (preferred)
• Food Manager’s Certification
• Valid Texas Automobile Liability Insurance

Skills and Knowledge Requirements:

• Demonstrate exceptional leadership, coaching, and team development skills.
• Exhibit excellent organizational, time-management, and prioritization skills while effectively managing multiple teams, locations, and priorities.
• Ability to communicate clearly and professionally with individuals and groups while facilitating productive meetings, trainings, and discussions.
• Strong critical thinking, problem-solving, and decision-making abilities.
• Ability to develop leaders, establish accountability, and foster a positive, high-performing culture. Job Description: Operations Manager
• Proficiency with Google Workspace, Asana, and operational software platforms including Square, Clover, and similar business systems.
• Ability to develop and maintain operational spreadsheets, dashboards, and reporting tools that support inventory management, forecasting, labor planning, and business performance.
• Ability to analyze operational and financial data, including labor, sales, inventory, and cost of goods sold.
• Strong attention to detail while maintaining a strategic, big-picture perspective.
• Self-starter with the ability to take initiative and drive continuous improvement.
• Ability to maintain a flexible work schedule, including evenings, weekends, holidays, and occasional extended hours as business needs require.
• Exhibit professionalism, integrity, humility, and a positive attitude while representing Head Hospitality.

Essential Functions:

• Lead and oversee daily operations across multiple brands and locations.
• Develop, coach, and support Department Leads and Location Leaders.
• Monitor operational performance and implement solutions that improve efficiency, consistency, and profitability.
• Build and maintain operational systems that support long-term organizational growth.
• Ensure compliance with food safety, sanitation, and company standards.
• Travel regularly between company locations using a personal vehicle as operational needs require.
• Represent Head Hospitality professionally with team members, guests, vendors, partners, and community organizations.
• Follow and enforce all company policies, procedures, and standards.

Major Duties and Responsibilities:

Leadership & Team Development:

• Directly lead, coach, and develop Department Leads and Location Leaders across all Head Hospitality brands.
• Conduct regular one-on-one meetings to provide coaching, accountability, leadership development, and performance feedback with location leaders and department heads
• Establish clear performance expectations and hold leaders accountable for operational and financial results.
• Support hiring, onboarding, succession planning, and leadership development in collaboration with the Hiring Coordinator and COO.
• Reinforce Head Hospitality’s mission, vision, core values, service standards, and leadership expectations throughout the organization.
• Empower Department Leads and Location Leaders to confidently solve day-to-day operational challenges while providing guidance and support when escalation is appropriate.
• Serve as the primary operational escalation point for leaders when operational challenges cannot be resolved at the department or location level.

Operational Performance:

• Monitor key operational metrics, including sales, labor, cost of goods sold, guest experience, and operational scorecards.
• Partner with Department Leads and Location Leaders to develop action plans that improve operational consistency, staffing effectiveness, and overall business performance.
• Ensure company systems, procedures, and standards are executed consistently across all locations.
• Drive accountability through regular operational reviews and performance discussions.

  Operational Support:

  • Ensure all locations have the equipment, inventory, staffing resources, and operational support necessary for success.
  • Provide leadership and oversight for company fleet vehicles and operational equipment by ensuring appropriate maintenance, repairs, cleanliness, and overall operational readiness are consistently managed by the responsible team members.
  • Ensure inventory management systems, forecasting, ordering procedures, and waste management practices are consistently executed across all operations.
  • Coordinate with vendors and suppliers to resolve operational issues and maintain strong business relationships.
  • Collaborate with the Marketing Team to ensure promotions, product launches, seasonal campaigns, and marketing initiatives are executed consistently across all locations according to established timelines and brand standards.

  Compliance & Brand Standards:

  • Conduct regular operational audits evaluating food safety, health code readiness, guest experience, cleanliness, and brand standards.
  • Partner with leaders to correct operational deficiencies and maintain continuous compliance.
  • Ensure all operations comply with company policies and applicable regulatory requirements.
  • Partner with Department Leads and Location Leaders to develop and manage operational budgets.
  • Monitor labor, cost of goods sold, inventory performance, pricing, and overall operational profitability.
  • Review financial performance regularly and develop action plans that improve efficiency and financial results.
  • Ensure safe cash-handling procedures, deposit accountability, and operational financial controls are consistently followed.
  • Support pricing decisions and cost awareness in collaboration with leadership.

  Project Management:

  • Lead and coordinate operational projects, including equipment upgrades, process improvements, menu implementations, software rollouts, and other company initiatives.
  • Ensure projects are completed efficiently, communicated effectively, and implemented successfully across all brands.
  • Attend leadership meetings and company functions as requested.
  • Support special projects and strategic initiatives.
  • Maintain positive relationships with team members, vendors, partners, and community organizations.
  • Perform other duties as assigned.
  • Ability to work in a fast-paced food service and operational environment
  • Ability to stand and walk for prolonged periods of time
  • Ability to access and navigate all areas of multiple work environments
  • Ability to lift a minimum of 25–50 pounds as needed
  • Ability to bend, push, pull, stretch, and use hands and wrists frequently
  • Ability to work in indoor and outdoor environments, including heat and cold
  • Ability to work a flexible schedule, including evenings, weekends, holidays, and occasional extended hours, based on operational needs (40-50 hours/week)

  Work authorization/security clearance required:

  Must be eligible to work in the United States

  Other Duties as Assigned:

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities and activities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Full job description given to interviewing applicants.

  Employment Benefits and Perks:

  • Paid Time Off: 15 days (120 hours) annually
  • Paid company holidays
  • Employer health insurance contribution (employee-only eligibility after waiting period)
  • 401(k) with up to 4% employer match (eligibility requirements apply)
  • Annual wellness reimbursement for approved services (massage, chiropractic care, mental health, gym membership)
  • Annual branded apparel stipend
  • Free shift meals and beverages
  • Family & Friends Discount (25% at all HH locations)
  • Friendly, encouraging, and growth-oriented work environment
  • Performance Bonus Eligibility based on individual performance, leadership effectiveness, and overall company growth above prior-year benchmarks.

  Affirmative Action/EEO Statement:

  Head Hospitality, LLC values diversity and believes in providing equal opportunity in who we hire, train and promote in all positions without regard to race, color, religion, national origin, sex, age, disability, or any other protected status. We seek to ensure that decisions regarding compensation, promotions, benefits, and/or programs will align with our value of diversity.