Operations Manager

EōS Fitness; United States; On-site; USD 68,640 - 76,000; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training and merchandise

401(k) with company matching

Health, dental, vision insurance options

Competitive vacation, holiday, and sick pay

Job summary

A fitness company in the United States is seeking an Operations Manager to oversee daily operations and enhance member experiences. Responsibilities include leading and training the Service team, ensuring compliance with safety regulations, and delivering exceptional customer service. Candidates should have operations management experience and strong communication skills. This role offers a competitive salary and various benefits.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Prior experience in the fitness industry is a plus.

Responsibilities

• Oversee the Service team and ensure smooth daily operations.
• Lead, coach, and train the Service team.
• Ensure compliance with health and safety regulations.

Skills

Operations management experience

Strong verbal and written communication skills

Customer service experience

Relationship building skills

Detail orientation

Time management

MS Office skills

Ability to lift more than 40 lbs

Job description

Operations Manager – EōS Fitness

Join our team as an Operations Manager at EōS Fitness, a company dedicated to creating loyal, lifelong fans and exercise practitioners. In this role you will oversee the Service team and ensure daily operations run smoothly, delivering exceptional member experiences.

Position Purpose

Lead, coach, and train the Service team to create a welcoming, high‑energy environment. You will be the first point of contact for members, guests, and staff, representing the gym’s commitment to outstanding service.

Responsibilities

• Provide an elevated member experience through a friendly, approachable demeanor and attentive listening.
• Hire, train, schedule, and supervise staff, including kids club, front desk, and janitorial positions.
• Communicate goals, expectations, and procedures clearly to all team members.
• Give constructive feedback and highlight strengths and improvement areas.
• Address member concerns, manage membership inquiries, and resolve issues promptly.
• Ensure compliance with health and safety regulations and maintain proper certifications.
• Supervise facility cleanliness, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities and Marketing teams to improve gym performance and uphold brand standards.
• Monitor and reorder inventory such as fitness equipment, cleaning supplies, and retail products.
• Communicate calmly and clearly during emergencies to ensure safety for staff and members.

Qualifications

• 2‑3 years of operations management experience.
• Strong verbal and written communication skills with employees, management, and vendors.
• 3‑4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills at all levels.
• High detail orientation, systematic problem‑solving, and strong time management.
• Excellent MS Office skills.
• Alignment with our Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard to Win.

Requirements

• Pass a background check.
• Obtain CPR certification within 30 days of hire.
• Be knowledgeable of all current company policies and SOPs.
• Work in a gym setting, moving through club floors and rooms; communicate with employees, members, and the public.
• Access and operate company computer systems for documentation and reports.
• Be able to repeatedly lift more than 40 lbs.

Pay

$68,640 – $76,000 USD (California)

Benefits

• Highly energetic and collaborative team.
• Professional development support.
• Free membership for you and one family member.
• Discounted personal training and merchandise.
• Employee referral program.
• Daily pay access before payday.
• Competitive vacation, holiday, and sick pay.
• Health, dental, vision, supplemental life, and pet insurance options.
• 401(k) with company matching.
• Personal education growth options through Sophia Learning.
• Other benefits based on eligibility and employment status.

Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.