Operations Manager

EōS Fitness; Burbank (CA); On-site; USD 75,000 - 75,010; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training and merchandise

401(k) with company matching

Competitive pay plus vacation, holiday, and sick pay

Job summary

EōS Fitness is seeking an Operations Manager for its Burbank location. This role involves leading the Service team, ensuring exceptional member experiences, and collaborating with various departments for operational excellence.

The ideal candidate will have 2-3 years of operations management experience, strong communication skills, and a passion for the fitness industry. Benefits include free membership, competitive pay, and a supportive work environment.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong communication skills, both verbally and in writing.

Responsibilities

• Lead, coach, and train the Service team to create a fun atmosphere.
• Ensure high-quality customer service by addressing member concerns.
• Supervise the maintenance and cleanliness of the facility.

Skills

Operations management experience

Customer service experience

Communication skills

MS Office skills

Job description

EōS Fitness is bold, upbeat, and motivating. Our core purpose is to create loyal, lifelong fans and exercise practitioners. The Operations Manager reports to the District Operations Manager and oversees the Service team to achieve operational excellence throughout the gym, ensuring customers, members, and staff receive exceptional service.

Position Purpose

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and serve as the hub for information for our members, guests, and staff.

Responsibilities

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; good time management, organizational, and record-keeping skills.
• Excellent MS Office skills.
• Someone who embraces our Core Values.

Requirements

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• Must be intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Pay

California Pay Range: $75,000—$75,010 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted Personal Training and merchandise, including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.
• Based on eligibility of tenure and full-time vs. part-time employment.

Equal Employment Opportunity

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.