Operations Manager

EōS Fitness; Hudson (FL); On-site; USD 58,656 - 66,000; Full time

Benefits offered by this job

Free membership for you and a plus-one family member

Discounted personal training

Competitive pay plus vacation

401(k) with company matching

Job summary

A fitness company in Hudson, Florida is seeking an Operations Manager to lead and train the Service team, ensuring a top-notch member experience. Responsibilities include managing staff, maintaining facility standards, and overseeing customer service. Ideal candidates should have 2-3 years of operations management and customer service experience. Competitive salary and benefits offered, including free membership and health insurance.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong interest in the fitness industry is a plus.

Responsibilities

• Lead and train the Service team to create a fun atmosphere.
• Ensure high-quality customer service and address member concerns.
• Supervise facility maintenance and cleanliness.

Skills

Operations management

Strong communication skills

Customer service experience

Relationship building

Detail orientation

Time management

MS Office proficiency

Job description

Operations Manager – EōS Fitness

EōS Fitness is bold, upbeat, and motivating. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard To Win.

Position Purpose

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Responsibilities

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight strengths and areas for improvement.
• Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensure compliance with health and safety regulations, maintaining certifications, and implementing safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing necessary instructions and updates to ensure their safety.

Qualifications

• 2‑3 years of operations management experience.
• Strong communication skills, both verbal and written, for interacting with employees, management, and vendors.
• 3‑4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation and systematic problem‑solving; good time management, organization, and record‑keeping skills.
• Excellent MS Office skills.
• Embraces our Core Values.

Requirements

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• Knowledge and adherence to company policies and SOPs.
• Ability to work in a gym setting and communicate with employees, members, and the public.
• Ability to access and operate company computer systems.
• Ability to bend, kneel, or stoop routinely to lift more than 40 lbs.

Salary

$58,656—$66,000 USD

Benefits and Perks

• Highly energetic and collaborative team.
• Management team that cares about your professional development.
• Free membership for you and a plus‑one family member.
• Discounted personal training and merchandise – including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, employee assistance program, and pet insurance.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, please see the details provided. EEO is The Law.

EōS Fitness participates in the government eVerify program.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at 619.467.4283.