Operations Manager

Bcd-e53600d2; United States; Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Flexible Working

Room to Grow

Everyone has a voice

Make your move

We’ve got you covered

We’re positive. You’ll love it.

Job summary

BCD Meetings & Events in the US is seeking an Operations Manager to lead a high-performing, service-focused team, elevating program operations and delivering standout event experiences from strategy through execution.

You will coach, optimize processes, manage client relationships, and keep teams aligned in a fast-moving, deadline-driven environment for domestic and international events.

Qualifications

• A bachelor’s degree or equivalent work experience.
• Five (5)+ years of experience managing a professional team and seven (7)+ years in meetings management and/or client management.
• Hands-on experience supporting domestic and international events and group travel.

Responsibilities

• Leading and developing professional teams with clear direction and strong coaching.
• Managing multiple priorities at once while meeting deadlines and service levels.
• Building trusted client relationships and handling escalations and day-to-day needs.
• Improving processes, maintaining SOPs, and driving consistency and high-quality execution.
• Collaborating cross-functionally with customers, vendors, and internal leaders to deliver smooth events and cost-conscious results.

Education

Bachelor's degree or equivalent

Team leadership

Client management

Tools

Microsoft Office

Excel

PowerPoint

Cvent

Job description

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Operations Manager

Location: US, Virtual, NOAM

Company: BCD

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

At BCD Meetings & Events, we believe the best outcomes come from combining human expertise, innovation and responsible AI. We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world. AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions.

About the Role

Ready to lead a high-performing team and keep a complex meetings program running like clockwork? In this role, you’ll guide an experienced, service-focused team, elevate program operations, and help deliver standout event experiences from strategy through execution. You’ll be the go-to leader for coaching, process improvement, service excellence, and keeping teams aligned in a fast-moving, deadline-driven environment. If you love building strong teams, solving problems, and making big programs better every day, this could be your next move.

• Leading and developing professional teams with clear direction, strong coaching, and a true team-first mindset
• Managing multiple priorities at once while staying calm, organized, and focused on deadlines and service levels
• Building trusted client relationships and confidently handling escalations, service challenges, and day-to-day operational needs
• Improving processes, maintaining SOPs, and driving consistency, productivity, and high-quality execution across a program
• Working cross-functionally with customers, vendors, and internal leaders to deliver smooth events, accurate reporting, and cost-conscious results

You Might Also Have

• A bachelor’s degree or equivalent work experience
• Five (5)+ years of experience managing a professional team and seven (7)+ years in meetings management and/or client management
• Strategic Meetings Management Program experience and confidence leading within a virtual team environment
• Experience with meeting budgets, savings strategies, reporting, and tools like Microsoft Office, Excel, PowerPoint, and Cvent
• Hands-on experience supporting domestic and international events and group travel

You Should Know

• This role is virtual and operates on Eastern or Central Standard business hours
• Travel up to 25% annually is required

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Operations Manager is between $75,000 - $95,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.