Operations Manager

VIA Sales; Sacramento (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via in Sacramento is seeking an Operations Manager to run daily onsite operations, ensuring safe and reliable service for riders and drivers. You will make real-time decisions on fleet, driver supply, and rider needs, while building strong relationships with drivers and city partners.

The role is hands-on and field-focused, demanding proactive problem-solving and long-term operational planning to improve service efficiency and rider experience.

Qualifications

• Operationally experienced with a background in people management, logistics, customer service, or process-oriented work.
• Strong relationship-building and clear communication with drivers, riders, teammates, and city partners.
• Hands-on and proactive, in the field, solving problems where they happen.
• Strategic thinker who can address issues now and plan long-term improvements.

Responsibilities

• Run the daily onsite operations to provide safe, reliable, and accessible transportation and make real-time decisions on fleet, driver supply, and rider needs.
• Guide and support drivers, building trust and ensuring they are equipped to deliver great service.
• Turn rider and community feedback into tangible improvements with internal teams.
• Use data and technology to diagnose service performance and implement efficiency improvements.
• Serve as the operational bridge between city partners, drivers, Via and central teams.

Skills

People management

Logistics

Customer service

Process-oriented work

Job description

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Operations Manager on Via's Operations team, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you'll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.

This is a fully in-person position based in Sacramento with the expectation that you will be onsite 4-5 days per week.

What You'll Do:

• Run the daily onsite operations of our service. You'll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation. Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

Who You Are:

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission driven, motivated by expanding access to transportation and improving how communities move.

Compensation and Benefits:

Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $75,000 - $90,000 / per year.

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility.

Via is an equal opportunity employer.