Operations Manager

Tuff Shed Inc.; Town of Victor (NY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Medical benefits

ESOP

Paid time off

401(k) plan

Job summary

Tuff Shed Inc. is seeking an experienced Operations Manager to lead production and installation activities at the Store location. The role focuses on optimizing logistics, staffing, and reliability of delivery and installation services to meet customer expectations.

You will oversee safety, inventory, subcontractors, and warranty processes while aligning with company standards and brand commitments.

Qualifications

• Experience in fast-paced, high-volume production environment.
• Proven leadership and ability to manage teams.
• Strong communication with customers, partners and staff.
• Knowledge of safety programs (DOT/OSHA) preferred.
• Ability to plan, analyze and solve complex problems.

Responsibilities

• Produce and install operations oversight; manage logistics including shipping/receiving.
• Recruit, hire, train and supervise operations staff as directed.
• Oversee daily planning and scheduling of manpower and materials.
• Handle warranty issues and ensure customer satisfaction.
• Maintain staffing levels to maximize production within budget.
• Conduct safety walks and enforce company safety programs.

Job description

Tuff Shed is recruiting for anexperienced and highly motivatedOperations Managerto contribute to the success of our Factory Store.

This position offers theopportunity to make a real impact to the Store and the Company.
Check out what "A Day in the Life" looks like for our Operations role: https://youtu.be/TMaGa3tvH_w

ABOUT TUFF SHED

Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages.

ESSENTIAL FUNCTIONS:

Production & Installation Management

• Working directly with the Operations employees
• Manages the logistics including shipping, receiving, PACK, and communication to the cross docks
• Under the direction of the DM, recruiting, hiring, training, and supervising the performance of the operations teams
• Following the direction of the DM, supervise Installation function, reviewing sales orders to ensure financial and logistical criteria have been satisfactorily met
• Oversee daily planning/scheduling of the Operations team’s manpower and materials
• Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work to be performed as required to satisfy the customer and fix the Tuff Shed product(s)
• Assisting the DM with daily, weekly, and monthly corporate document submittals
• Operates the Factory efficiently and effectively in order to produce the assigned andexpected profitability
• Maintain appropriate staffing levels to maximize production and maintain labor costs as budgeted
• Under the direction of the DM and in conjunction with the Production Manager and/or the Production Foreman, performing fabricator employees’ performance evaluations, as required; also, preparing and conducting fabricator employees’ disciplinary actions and making recommendations to the DM regarding counseling, warnings and/or terminations
• Ensures that building quality, communication, and customer experience are in alignment with theCompany expectations and its impact on the Tuff Shedbrand
• Manages the Company’s Warranty Program and ensures that it is followed, and any required repairs are conducted in a timelymanner

Safety

• Performing daily safety walk-through inspections of the Shop area and the Yard
• Implements and carries out the Company’s Safety Programs and ensures compliance to DOT regulations, including the management of all associatedrecords
• Preparing, scheduling, and leading store safety meetings, trainings and work-related injury investigations as required by OSHA guidelines and Tuff Shed Safety Department.
• Ensure tools and equipment are secured, inventoried and maintained, and meet safety requirements

Inventory/Materials

• Performing monthly cycle counts and ongoing inventory management
• Certifies the Store’s inventory is accurate by conducting monthly physical inventorycounts
• Makes sure that all material is ordered in a timely manner, meeting production schedules while minimizing inventorycosts
• Effectively negotiate and develop relationships with local suppliers to ensure that materials are purchased at or below standardcost

Subcontractor/Installer Relationship

• Recruits and onboards subcontractors to surpass 35% of the store’s revenuebudget
• Inspects the quality of work being performed by subcontractors to ensure Tuff Shed finished product quality expectations are met orsurpassed

SKILLS & EXPERIENCE

• Experience working in a fast-paced, high volume production environment, preferred
• Proven experience in successful business-to-consumer sales in large ticketproducts
• Proven leadership and relationship building skills, including experience managing employees and resolving employee relationsissues
• DOT, OSHA, and employment law knowledge highlypreferred
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Ability to solve complex business problems using sound logic and good judgment
• Ability to read, write and understand instructions given orally, in writing and in diagram form.
• Ability to prepare written correspondence and reports which create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers and the general public
• Ability to use mathematical, accounting and financial tools as they apply to Tuff Shed business

WHAT'S IN IT FOR YOU?

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

OUR COMPETITIVE BENEFITS AND REWARDS

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay! - Why wait until pay day?
• Comprehensive training and mentorship to grow your skills and ensure your success

Tuff Shed is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, genetic information or any other status protected by law or regulation. MGT2021