Operations Manager

Gear Inc; Town of Somo (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Attractive salary and benefits

13th-month salary and performance-based bonuses

Health Insurance package

Flexible working hours

Health insurance

Job summary

An expanding international BPO services company in the Town of Somo is seeking an Operations Manager. This role involves day-to-day management across various departments such as Accounting, HR, and Facilities, while also focusing on business expansion. Candidates should have a Bachelor's degree, 5 years of relevant experience, and fluency in English. The position offers flexible working hours, health insurance, and a supportive culture.

Qualifications

• Minimum of 5 years experience as an operations manager or similar role.
• English fluency (both written and spoken).
• International working experience.
• International working experience is expected.
• Proven experience in business management and team leadership.
• Experience identifying opportunities for operational process improvement.
• Change adaptability with an agile mindset.
• Proactive approach to facilitating delivery outcomes.

Responsibilities

• Own the daily management of operations (Accounting, HR, Facilities).
• Make policy, planning, and strategy decisions.
• Oversee budgeting, reporting, planning, and auditing.
• Collaborate with Finance on budgeting, reporting, planning, and auditing.
• Partner with HR to ensure pipeline of talent for new projects.
• Coordinate with Facilities to improve office environments.
• Travel to monitor overseas offices and vendors; identify and fix issues.

Skills

Business management

Team leadership

Operational process improvement

Agile mindset

Proactive approach

Agile mindset

Strategic thinking

Education

Bachelor's degree

Job description

Gear Inc. is a growing international BPO services company, and we're looking for an Operations Manager to own the day-to-day management of our operations (Accounting, HR, Facilities), and help the company expand into new regions and services.

• Fast-paced company
• International working environment

Where you will work

Who you are

Our Operations Manager is expected to have the following qualifications:

• Bachelor's degree is required;
• English fluency (both written and spoken);
• Minimum of 5 years experience as an operations manager or similar level role;
• International working experience;
• Proven experience in business management and team leadership principles and practices;
• Experience in identifying opportunities for operational process improvement;
• Change adaptability with an agile mindset;
• Proactive approach, able to facilitate effective delivery/outcomes from own and others effort

How you will contribute to our company

The Operations Manager will report directly to either the CEO or VP of Operations. You will be responsible for operating the daily activities of our offices, monitoring our organization’s functions and building processes that meet our business needs.

• Make important policy, planning, and strategy decisions.
• Work with the Finance team to oversee budgeting, reporting, planning, and auditing.
• Work with the HR team to ensure there is a pipeline of talented, skilled professionals just in time to deliver on new projects.
• Work with the Facilities team to continuously improve the office environment and facilities.
• Work with senior stakeholders to identify business needs and find solutions.
• Regularly travel to monitor activities of our overseas offices and vendors, identify and fix problems.
• Do market research and create operational plans for business expansion.

What benefits you will get

• Attractive salary and benefits, international, fun, and professional working environment.
• 13th-month salary and annual performance-based bonuses.
• An open and honest culture where people are valued, treated fairly and trusted and empowered.
• Flexible working hours. (40 hours/week from Monday to Friday).
• Health Insurance package.

About us

Gear Inc. is an American-owned and operated Game Development Studio and BPO Service Provider with offices around Southeast Asia and expanding globally.

We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that’s just the start!

Commitment to our people is our real strength and the key to our success.