Operations Manager

Mosquito Squad of Greater Saint Louis; St. Louis (MO); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Paid training and sign-on bonus

Company trucks

Flexible schedule

State-of-the-art sales/routing system

Job summary

A local pest control company is seeking an Operations Manager in St. Louis to oversee daily operations, manage a team, and ensure high levels of customer service. The ideal candidate is a strong leader with a passion for customer satisfaction and has experience in a management role. This position offers competitive compensation and various employee benefits, including training and development opportunities.

Qualifications

• Outstanding team leadership and training skills.
• Demonstrate passion for excellent customer service.
• Ability to manage multiple tasks effectively.
• Must possess a valid driver’s license and a clean driving record.

Responsibilities

• Lead and manage Pest Control Applicators.
• Ensure exceptional customer service and retention.
• Maintain fleet of vehicles and product inventory.
• Provide timely reporting and manage day-to-day operations.

Skills

Team leadership skills

Customer service

Time management

Ability to lift 65 lbs

Knowledge of technology

Job description

Working in a fast paced, fun environment, the Mosquito Squad Operations Manager is responsible for the successful day‑to‑day operations of the business and managing a team of Pest Control Applicators. The Operations Manager is committed to delivering the highest level of customer service, ensuring customer retention and managing costs. The Operations Manager accomplishes this by actively training existing employees, interviewing and hiring new employees, maintaining technology tools and tracking product inventory.

If you are driven by leading others, seeing the results of your efforts reflected in a monthly P&L and want to represent a stable, reputable brand, join the Mosquito Squad team!

Responsibilities

• Meet or exceed client retention goals through efficient management of team expectations and day‑to‑day business execution.
• Pest Control Applicator leadership and management: customer service best practices, how to apply the 21‑day Protective Barrier Treatment via the IPM program, promote and follow safety procedures, ensure all PPE is worn, understand product label instructions, implement fleet management, scheduling, and interviewing for new hires.
• Office Staff leadership and management: customer service best practices, cohesive working relationships, leveraging technology tools and people skills to provide outstanding customer service, CRM management and upkeep.
• Maintain fleet of vehicles ensuring regular scheduled maintenance, cleanliness, accurate stocking requirements and key tracking.
• Track, order and stock appropriate product and inventory to maintain cost goals and ensure minimum day‑to‑day needs are available.
• Mix the product daily according to label and state guidelines and fill the trucks. Maintain equipment and ensure trucks are properly outfitted for the day.
• Provide timely reporting as needed.
• Other duties as assigned.

Qualifications

• Outstanding and effective team leadership skills, including training and accountability of standards.
• Demonstrate passion for excellent customer service.
• Effectively present information in one‑on‑one and small group situations.
• Previous pest control business management (preferred but not required if experienced in managing a team).
• Ability to create and execute a daily/weekly/monthly organizational structure to achieve goals.
• Ability to execute structure within franchise requirements.
• Excellent ability to manage multiple tasks and maintain a positive attitude.
• Knowledge of and desire to learn and leverage technology.
• Be the subject matter expert on Mosquito Squad offerings and process.
• Must be able to lift a minimum of 65 lbs.
• Must have a valid driver’s license and a clean driving record.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• May be subject to an on‑site drug test.

Compensation: $30,000 depending on experience (February – November).

Benefits

• Paid training, onboarding and sign‑on bonus.
• Company trucks.
• Best‑in‑class paid training and onboarding, flexible schedule, state‑of‑the‑art sales/routing system.
• Opportunity to take on a variety of new challenging tasks, keeping motivation high.
• Corporate culture is tight‑knit, making it a fun and productive place to work.

We’re Mosquito Squad of Greater Saint Louis, protecting families and pets from mosquitoes and ticks for 11 years. We pride ourselves on providing superb customer service and are driven by Passion, Service, Education, and Giving.

Passion: We approach every day with a passion to do our best so our clients can enjoy their yards and outdoor spaces.

Service: We strive to provide extraordinary service in every aspect of our client relationships.

Education: We educate consumers on how to avoid mosquito and tick bites.

Giving: We help raise funds to eliminate malaria in Africa through our partnership with Malaria No More.

Mosquito Squad offers best‑in‑class paid training and onboarding, flexible schedule, company trucks, and state‑of‑the‑art sales/routing system to ensure your day is efficient. Join our Squad today!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchise location, and not to Mosquito Squad Corporate.