Future Opening: Operations Manager

Mosquito Squad of Marietta; Fitchburg (MA); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Paid training

Company trucks

Job summary

Mosquito Squad of Marietta is seeking an Operations Manager to oversee daily operations and manage the team of Pest Control Applicators. The role emphasizes outstanding customer service, effective management of team goals, and operational efficiency. Ideal candidates are those passionate about leadership, possess strong multitasking abilities, and are willing to leverage technology. The position offers a salary ranging from $30,000 depending on experience, along with benefits like paid training and company trucks.

Qualifications

• Outstanding team leadership skills including training and accountability of standards.
• Demonstrated passion for customer service excellence.
• Ability to execute structure within franchise requirements.
• Must be able to lift a minimum of 65 lbs.
• Must have valid driver's license and clean driving record.

Responsibilities

• Meet or exceed client retention goals through team management.
• Lead Pest Control Applicators and office staff to ensure customer service best practices.
• Maintain fleet of vehicles ensuring cleanliness and accurate stocking.
• Track, order, and stock product inventory to maintain cost goals.
• Provide timely reports as needed and perform other assigned duties.

Skills

Team leadership skills

Customer service excellence

Multi-tasking

Technology leverage

Job description

Working in a fast paced, fun environment the Mosquito Squad Operations Manager is responsible for the successful day to day operations of the business and managing a team of Pest Control Applicators. The Operations Manager is committed to and responsible for delivering the highest level of customer service, ensuring customer retention and managing costs. The Operations Manager accomplishes this by actively training existing employees, interviewing and hiring new employees, maintaining technology tools and tracking product inventory.

If you are driven by leading others, seeing the results of your efforts reflected in a monthly P&L and want to represent a stable, reputable brand, join the Mosquito Squad team!

Responsibilities

• Meet or exceed client retention goals through efficient management of team expectations and day to day business execution
• Pest Control Applicator leadership and management to include: customer service best practices, how to apply 21-day Protective Barrier Treatment via IPM program, promote and follow safety procedures, insure all PPE is being worn, understand product label instructions and implement fleet management, scheduling and interviewing for new hires
• Office Staff leadership and management to include: customer service best practices, cohesive working relationships, leveraging technology tools and people skills to provide outstanding customer service, CRM management and upkeep
• Maintain fleet of vehicles ensuring: regular scheduled maintenance, cleanliness, accurate stocking requirements and key tracking
• Track, order and stock appropriate product and inventory to maintain cost goals and ensure minimum day to day needs are available
• Mix the product daily according to label and state guidelines and fill the trucks. Maintain equipment and make sure trucks are properly outfitted for the day.
• Provide timely reporting as neededOther duties as assigned

Qualifications

• Outstanding and effective team leadership skills to include training and accountability of standards
• Demonstrate passion for excellent customer service
• Effectively present information in one-on-one and small group situations
• Previous pest control business management (preferred but not required if experienced in managing a team)
• Ability to create and execute a daily/weekly/monthly organizational structure to achieve goals
• Ability to execute structure within franchise requirements
• Excellent ability to manage multiple tasks and maintain a positive attitude
• Knowledge of and desire to learn and leverage technology
• Be the subject matter expert on Mosquito Squad offerings and process
• Must be able to lift a minimum of 65 lbs
• Must have valid driver's license and clean driving record
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• May be subject to an on-site drug test

Compensation: $30,000 depending on experience (February-November)

Benefits

• Paid training, onboarding and sign on bonus!
• Company trucks

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchise location, and not to Mosquito Squad Corporate.