Operations Manager

Empower Rental Group; Sherman (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Vision Insurance

401(k) with Company match

Health Savings Account (HSA)

Employer-paid basic life insurance +"

Employee Assistance Program (EAP)

Employer-paid STD Disability Benefit

Voluntary life, Accident, and LTD

Paid Parental leave

Paid time off and Holiday Pay

Employee Referral program

Employee Sharing Program

Job summary

Empower Rental Group is hiring an Operations Manager at the Sherman, TX branch to lead daily operations, ensure safety, and deliver world-class customer service.

You will collaborate with the Branch Manager and corporate teams to drive efficiency and profitability across the branch while coaching staff and promoting a culture of safety.

This full-time role offers comprehensive benefits and opportunities to grow as our network expands.

Qualifications

• Leadership skills to coordinate and direct delivery of quality service.
• Ability to work with the Branch Manager to ensure safety, service quality and compliance.
• Experience coordinating with cross-functional teams across a branch network.

Responsibilities

• Support the Branch Manager in achieving financial objectives.
• Monitor reports and maintain control of the Branch’s financial performance.
• Ensure compliance with all company policies.
• Oversee sales efforts and business initiatives.
• Performance manage direct staff including Inside Sales Reps, Drivers, and others.
• Motivate, coach, and train branch employees.
• Promote a culture of safety and discipline through leadership and accountability.
• Manage payroll, scheduling, and HR administration.
• Assist customers in determining rental needs with product knowledge.
• Build relationships with customers, vendors, and suppliers.
• Inform leadership of opportunities or concerns such as major projects or inventory issues.
• Maintain a safe work environment and participate in safety meetings.

Skills

Microsoft Office

Leadership

Time management

Customer service

Communication

Tools

CRM software

Job description

Empower Rental Group is hiring an Operations Manager in Sherman, TX!

Empower Rental Group is a family of local equipment rental providers across the Southwestern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently. We now have over 36 locations, and we are adding an Operations Manager to our team at the Sherman branch in Texas!

Company Benefits of joining the ERG team:

• Weekly Pay
• Medical Insurance
• Vision Insurance
• 401(k) with Company match
• Health Savings Account (HSA)
• Employer-paid basic life insurance with a "buy-up" option
• Employee Assistance Program (EAP)
• Employer-paid STD Disability Benefit
• Voluntary life, Accident, and LTD Disability benefit options
• Paid Parental leave
• Paid time off and Holiday Pay
• Employee Referral program
• Employee Sharing Program

The Operations Manager is responsible for leveraging leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. In this role, the Operations Manager will work closely with the Branch Manager to ensure safety, world-class customer service, and compliance with standard processes to drive effective, efficient operations. Collaborate with corporate counterparts and peer Managers across an expanding network of national branches. Interact effectively with all levels of employees.

Responsibilities include, but are not limited to:

• Support the Branch Manager in implementing actions to achieve financial objectives.
• Support operational and revenue goals set by the Branch Manager; closely monitor reports and maintain firm control of the Branch’s financial performance.
• Assist the Branch Manager in ensuring compliance with all company policies.
• Oversee sales efforts and business initiatives.
• Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable.
• Motivate, coach, and train branch employees.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability, and communication.
• Manage human resource administration (payroll/scheduling/paperwork, etc.)
• Assist customers in determining their rental needs by applying product knowledge.
• Build and maintain strong working relationships with customers, vendors, and suppliers.
• Inform the Branch Manager regarding areas of concern or opportunity such as major projects, inventory shortages, competitor activity, or logistical challenges.
• Maintains a safe work environment.
• Performs job functions safely at all times.
• Participates in all safety meetings.
• Communicates all concerns or violations to the appropriate manager(s) immediately.
• Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
• Demonstrates behaviors aligned with Company’s Core Values at all times.
• Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
• Performs other related duties as assigned.

Job Requirements

• Proficient in Microsoft Office, especially with Excel and CRM applications.
• Excellent attention to detail along with a proven ability to organize people & processes for increased production and efficiency.
• Strong motivational and leadership skills
• Strong time management and multitasking skills; prioritize actions, set direction, and allocate resources in a fast-paced, high-volume operation.
• Superior customer service, teamwork, and verbal/written communication skills.
• Excellent interpersonal and negotiation skills. Present information clearly and accurately; demonstrate command of the details and subject matter expertise in all interactions with customers, management, and colleagues.

Empower Rental Group is an Equal Opportunity Employer