Operations Manager

Shantell Martin, Inc.; Seattle (WA); On-site; USD 70,000 - 110,000; Full time

Job summary

Shantell Martin, Inc. is seeking an Operations Manager for its Seattle location to oversee business and operations health, and to lead people management of art handlers, office staff and project managers.

You will manage forecasting, scheduling and performance, ensuring projects stay on track and meet company standards. The role requires hands-on leadership, a solid understanding of art handling best practices, and the ability to coordinate with the Director of Operations to ensure compliance,

Qualifications

• This role requires knowledge of art handling best practices and museum standards.
• Understanding of fine art logistics and documentation requirements to maintain chain of control.
• Experience coordinating between operations, client teams, and vendors.
• Ability to enforce company standards in daily operations.

Responsibilities

• Manage the overall operations of the assigned location, ensuring financial and operational health.
• Ensure estimating, project management and storage projects stay on track by directing tasks or individuals.
• Lead and develop art handlers, office staff, and project managers to maintain clear communication and skills.
• Ensure communications and operations meet company standards.

Skills

Art handling knowledge

Museum standards

Fine art logistics

Documentation processes

Job description

Overview

The Operations Manager is responsible for overall management of their assigned location, including business management, operations management and people management. This role requires elements of business management to ensure the financial and operational health of the office and operational management to ensure that communications and operations meet company standards. People management is required to ensure the communication, direction and skill development of art handlers, office staff, and project managers. The Operations Manager will ensure estimating, project management and storage projects are on track, by personally completing or working through others to do so.

Responsibilities

• Manage the overall operations of the assigned location, including business management, operations management and people management, to ensure financial and operational health.
• Ensure estimating, project management and storage projects are on track by personally completing tasks or directing others.
• Lead and develop art handlers, office staff, and project managers to ensure effective communication, direction and skill development.
• Ensure communications and operations meet company standards.

Qualifications

This role requires detailed knowledge of art handling best practices, museum standards of care, in-depth understanding of fine art logistics and the documentation requirements necessary to maintain the chain of control and legal necessities. This role reports to the Director of Operations and typically works M-F 9:00am – 5:00pm, with after–hours participation as needed.