Operations Manager

Andretti Karting; Schaumburg (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive Pay

Growth Opportunities

Flexible Scheduling

401(k) with 4.5% Company Match

Medical, Dental & Vision Insurance

Paid Time Off

Job summary

Andretti Indoor Karting & Games is seeking an energetic Operations Manager to lead a venue-wide team across Arcade, F&B, Events, or The Starting Line. You will drive service excellence, manage daily operations, and ensure a safe, clean, and memorable guest experience.

This hands-on role requires bold leadership, accountability, and the ability to move quickly in a fast-paced entertainment environment. Reports to the General Manager and helps shape guest satisfaction at scale.

Qualifications

• Experience in hospitality or entertainment operations.
• Proven leadership and guest-service focus.

Responsibilities

• Oversee venue-wide operations across Arcade, F&B, Events, or The Starting Line.
• Drive service excellence and guest satisfaction.
• Lead a dynamic team, set priorities, and optimize daily operations.
• Ensure a safe, clean, and memorable guest experience.

Skills

Operations leadership

Guest service

Team building

Strategic planning

Job description

At Andretti, performance isn't optional, it's the standard. Every role contributes to an experience defined by precision, pace, and execution.

At Andretti Indoor Karting & Games, this isn't just a job, it's an experience. We create adrenaline-fueled moments where speed, competition, and connection come together and our team is at the center of it all.

Built for People Who Want More

We're looking for those who want to grow, lead, and be part of something bigger.

Energy You Can Feel

Opportunities to Grow

Clear paths to advance, develop your skills, and build a career, not just a job.

A Team That Wins Together

We support each other, celebrate success, and show up ready to perform.

Experiences That Matter

You're not just serving guests - you're creating moments they'll remember.

Whether you're starting your career or stepping into leadership, Andretti is a place where you can build something meaningful.

This is a team built on performance. At Andretti, we operate in fast-moving environments where expectations are high and execution matters. Whether you're on the floor, in the kitchen, or leading a team, your role directly impacts the guest experience.

We're looking for people who take ownership, move with urgency, and perform under pressure.

Bring the Fun
with ANDRETTI

We're always looking for bright, talented and outgoing people. An Andretti Associate is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional Guest Service.
All positions are responsible for assisting guests in various areas and in many capacities, listening to requests in a friendly manner, while following Andretti Indoor Karting and Games high standards of quality to ensure Guest satisfaction.

Our Amusements team keeps the fun going and the games ready to play. From electric kart racing to the latest games, simulators, and skill challenges, this role helps guests jump into the action.

Our Food & Beverage team delivers friendly, efficient service in a fast-paced environment. Team members help prepare, serve, and support a great guest experience from start to finish.

Premium service, great vibes, and a guest-first attitude make every shift at Andretti stand out. As general service staff, you help create a welcoming, high-energy experience for every guest.

Our Management team sets the standard and keeps everything running with precision. In this role, you guide the team, support strong performance, and help create an outstanding guest experience.

I have worked in entertainment my whole career, but nothing compares to the energy of this place on a Friday night. Every single shift, someone walks out of here with a story they are going to tell for years. I get to be part of that. Andretti is not just a job. It's the best job.

Baily Saint Armand
Track Manager

I began my Andretti journey as a Server, and through hard work and dedication, I was promoted to Team Lead. Over the past five years, I've grown tremendously, not only in my career, but also as a person. The leadership opportunities and experiences I've gained have helped build my confidence and prepare me for future success.

What I enjoy most about working at Andretti is the opportunity to meet and interact with new guests every day. Helping create memorable experiences for people from all walks of life makes each shift unique and rewarding. I also appreciate the welcoming atmosphere across all Andretti locations, it's an environment where both guests and team members feel comfortable and supported.

What I enjoy most about working at Andretti is the sense of family I've found here. Throughout my time with the company, I've built friendships and relationships that I know will last a lifetime. Working alongside people who genuinely care about one another has made every day enjoyable.

One of the most rewarding parts of working at Andretti is that I rarely feel like I'm actually working. Every day, I have the opportunity to play a small part in creating memories that our guests will carry with them long after they leave. Very few people have the chance to make a positive impact on someone's day, or even their life, and I never take that privilege for granted. Knowing that I get to do that every day is what motivates me.

One of the things I enjoy most about working at Andretti is the people. Every day I get to work alongside friendly faces that make coming to work enjoyable. The relationships I've built with my teammates have created an environment where I feel supported, challenged, and excited to come to work each day.

As a growing company, Andretti offers endless opportunities to develop both personally and professionally. I've experienced that growth firsthand and have been encouraged to continue learning, taking on new challenges, and expanding my career.

One of the things I appreciate most about Andretti is the support and trust I have received from my team. I have been encouraged to think creatively, leverage my professional network, and take ownership of initiatives that make a real impact.

Jayvian Hicks
Marketing Specialist

After many years with Andretti, I can honestly say this has become much more than a job, it's a place where I've built a rewarding career. Throughout my journey, I've been trusted with new opportunities, challenged to grow as a leader, and given the chance to make a meaningful impact on both our teams and the guests we serve.

What Drives Us

Our Vision

We go beyond being just a place to visit. We create high-energy experiences where guests can feel the thrill, connect with the people around them, and make lasting memories that stay with them long after the day is over.

Our Mission

To lead the next generation of immersive entertainment by strengthening our presence in local communities and expanding into dynamic markets nationwide while honoring the Andretti legacy through excellence, integrity, and innovation.

Our Motto

We seek a commitment to excellence, which is true to the Andretti name. At Andretti Indoor Karting & Games, our motto, "Striving for Perfection; Achieving Excellence," inspires our team to deliver top-tier fun, service, and performance.

Ready to Get Started?
Your Next Opportunity Could Start Here.

Competitive Pay
Reliable income with opportunities to grow

Growth Opportunities
Move into new roles as you gain experience

Flexible Scheduling
Work hours that fit your life

Supportive Team Environment
Work with people who have your back

On-the-Job Training
Learn as you go, with support from your team

Employee Perks
Enjoy attractions, food, and team events

401(k) with 4.5% Company Match
Invest in your future with company-backed retirement support

Medical, Dental & Vision Insurance
Comprehensive health benefits available for full-time team members

Paid Time Off
Take time to rest, recharge, and enjoy life outside of work

Performance-Based Growth
Opportunities to advance based on results and ownership

Surgery & Care Support Programs
Access to concierge scheduling and $0-cost procedures through select providers

401(k) with 4.5% Company Match
Invest in your future with company-backed retirement support

Financial Protection Benefits
Voluntary life, critical illness, accident, and hospital coverage options

Comprehensive Health Coverage
Medical plan options, plus dental and vision coverage

Career Mobility
Opportunities across roles and expanding locations

Health Savings Account (HSA)
Company contributions available, with long-term tax advantages

High-Energy Environment
Fast-paced operations built on accountability and execution

On-Demand Care Access
Virtual medical and mental health support available anytime

Employee Perks
Access to attractions, dining, and team experiences

Reports to: General Manager/Assistant General Managers

POSITION OVERVIEW

Andretti Indoor Karting & Games is seeking an energetic and experienced Operations Manager. This hands-on, fast-paced role will oversee a department (Arcade, F&B, Events, or The Starting Line). You will be responsible for driving service excellence, leading a dynamic team, managing daily operations, and ensuring a safe, clean, and memorable guest experience across the venue.

Andretti Indoor Karting & Games – AIKG can get you on the track for your winning management career