Operations Manager

Highlight AI; Santa Fe (NM); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Flexible PTO

Parental leave

Relocation package

Paid team lunches and dinners

Job summary

Highlight AI is building the operating system for a fast-growing AI company. We’re seeking a high-agency Operations Manager to blend recruiting support with operational coordination, keeping systems clean, accurate, and on track.

You’ll start by executing core workflows, screens, scheduling, invoicing, and records in the ATS, then take on improving processes and scalability as you settle in.

Qualifications

• 3–5 years in recruiting, operations, or project coordination.
• Experience at an early-stage or high-growth company.
• Exceptional organizational skills with attention to detail.
• Comfort with AI tools to improve efficiency.
• Strong prioritization and time management across recruiting, operations, and facilities.
• Discretion handling sensitive company or candidate information.
• Experience with numbers and financial systems (invoicing, AR, reimbursements).

Responsibilities

• Screen candidates and coordinate with hiring managers.
• Schedule interviews with contract recruiters from start to finish.
• Keep candidates informed throughout the process.
• Maintain accurate, up-to-date records in the ATS.
• Define role requirements and build interview plans.
• Aid in managing invoicing, vendor payments, expenses, and reimbursements.
• Manage office facilities needs and vendor coordination.
• Support billing cycles, AR follow-up, and collections tracking.
• Create and maintain internal SOPs to keep the team aligned as it scales.
• Take on general HR, office, and operations tasks.

Skills

Organizational skills

Attention to detail

Time management

Interview scheduling

AI tools literacy

Interpersonal skills

Finance & invoicing experience

Tools

Ashby

Greenhouse

Lever

Ramp

QuickBooks

Rippling

Gusto

Job description

Highlight is building a shared intelligence layer for the modern workforce. Highlight unifies context across every person and tool on your team, seamlessly bridging information silos. It evolves with your organization to proactively route knowledge and reliably automate workflows.

We're looking for a high agency Operations Manager who wants to build the operating system of a fast growing AI company. This role blends recruiting support with overall operational coordination - you'll help build our team while also keeping the day-to-day business systems clean, accurate, and on track. It's a great fit for someone who thrives on structure, enjoys variety, and wants broad exposure to how a fast-moving startup actually functions.

As our current target demographic focuses on recruiters, you’ll get to use our product daily and have a direct impact on our roadmap.

In the early months, you'll focus on executing core workflows reliably. As you settle in, you'll take on more ownership over improving processes and making our systems faster and more scalable.

What You’ll Do

Talent & Recruiting Support

• Conduct initial candidate screens to assess fit before looping in hiring managers

• Coordinate interview logistics with contract recruiters from start to finish, ensuring a smooth, professional experience for every candidate

• Keep candidates engaged and informed throughout the hiring process

• Maintain accurate, up-to-date records in the applicant tracking system

• Work with hiring managers to define role requirements and build structured interview plans

Operations Support

• Aid in managing recurring operational workflows including invoicing, vendor payments, expense tracking, and reimbursements

• Manage office facilities needs, including vendor coordination, maintenance requests, supply ordering, and workspace setup

• Support billing cycles, accounts receivable follow-up, and collections tracking

• Help create and maintain internal documentation and SOPs to keep the team aligned as it scales

• Take on general HR, office, and operations tasks as needed

What We’re Looking For

• 3-5 years of experience in recruiting, operations, project coordination, or a related field

• Prior experience at an early-stage or high-growth company

• Exceptional organizational skills and an eye for detail - little falls through the cracks on your watch

• Genuinely energized by startup environments - fast pace, shifting priorities, and building things as you go

• Comfortable using AI tools to work more efficiently

• High discretion when handling sensitive company or candidate information

• Strong prioritization and time management: comfortable triaging across recruiting, operations, and facilities without dropping the ball

• Comfortable working with numbers and financial systems (invoicing, AR, reimbursements, expense tracking)

• Warm, professional interpersonal skills as you're often a candidate's first impression of Highlight and a key point of contact across teams and vendors

Nice to Have

• Experience supporting technical recruiting (engineering, ML/AI, security roles)

• Familiarity with ATS platforms (Ashby, Greenhouse, Lever) or finance/HR tools (Ramp, QuickBooks, Rippling, Gusto)

Benefits

• Competitive salary and generous equity package

• Health, dental, and vision insurance

• Flexible PTO and parental leave

• Paid team lunches and dinners during the week

• Relocation package