Operations Manager

Highlight AI; San Francisco (CA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive salary and equity package

Health, dental, and vision insurance

Flexible PTO and parental leave

Paid team lunches and dinners

Relocation package

Job summary

Highlight AI is building a shared intelligence layer for the modern workforce. As an Operations Manager, you’ll blend recruiting support with operational coordination to keep systems clean, accurate, and on track.

You’ll start by executing core workflows, then own process improvements to scale the business, with exposure to how a fast-moving startup functions and grows.

Qualifications

• 3–5 years of experience in recruiting, operations, project coordination, or a related field.
• Experience at an early-stage or high-growth company.
• Exceptional organizational skills with strong attention to detail.
• Energetic about startup environments, able to adapt to fast pace and shifting priorities.
• Comfortable using AI tools to improve efficiency.
• Discretion handling sensitive information.
• Strong prioritization and time management across recruiting, operations, and facilities.
• Excellent interpersonal communication as a primary point of contact.

Responsibilities

• Conduct initial candidate screens and coordinate interview logistics.
• Maintain accurate records in the applicant tracking system.
• Define role requirements with hiring managers and build interview plans.
• Manage recurring operational workflows including invoicing and vendor payments.
• Support billing cycles, accounts receivable follow-up, and expenses.
• Create and maintain internal SOPs and documentation.

Skills

Recruiting

Operations

Project coordination

Startup experience

Job description

Highlight is building a shared intelligence layer for the modern workforce. Highlight unifies context across every person and tool on your team, seamlessly bridging information silos. It evolves with your organization to proactively route knowledge and reliably automate workflows.

We're looking for a high agency Operations Manager who wants to build the operating system of a fast growing AI company. This role blends recruiting support with overall operational coordination - you'll help build our team while also keeping the day-to-day business systems clean, accurate, and on track. It's a great fit for someone who thrives on structure, enjoys variety, and wants broad exposure to how a fast-moving startup actually functions.

As our current target demographic focuses on recruiters, you’ll get to use our product daily and have a direct impact on our roadmap.

In the early months, you'll focus on executing core workflows reliably. As you settle in, you'll take on more ownership over improving processes and making our systems faster and more scalable.

What You’ll Do

Talent & Recruiting Support

• Conduct initial candidate screens to assess fit before looping in hiring managers

• Coordinate interview logistics with contract recruiters from start to finish, ensuring a smooth, professional experience for every candidate

• Keep candidates engaged and informed throughout the hiring process

• Maintain accurate, up-to-date records in the applicant tracking system

• Work with hiring managers to define role requirements and build structured interview plans

Operations Support

• Aid in managing recurring operational workflows including invoicing, vendor payments, expense tracking, and reimbursements

• Manage office facilities needs, including vendor coordination, maintenance requests, supply ordering, and workspace setup

• Support billing cycles, accounts receivable follow-up, and collections tracking

• Help create and maintain internal documentation and SOPs to keep the team aligned as it scales

• Take on general HR, office, and operations tasks as needed

What We’re Looking For

• 3-5 years of experience in recruiting, operations, project coordination, or a related field

• Prior experience at an early-stage or high-growth company

• Exceptional organizational skills and an eye for detail - little falls through the cracks on your watch

• Genuinely energized by startup environments - fast pace, shifting priorities, and building things as you go

• Comfortable using AI tools to work more efficiently

• High discretion when handling sensitive company or candidate information

• Strong prioritization and time management: comfortable triaging across recruiting, operations, and facilities without dropping the ball

• Comfortable working with numbers and financial systems (invoicing, AR, reimbursements, expense tracking)

• Warm, professional interpersonal skills as you're often a candidate's first impression of Highlight and a key point of contact across teams and vendors

Nice to Have

• Experience supporting technical recruiting (engineering, ML/AI, security roles)

• Familiarity with ATS platforms (Ashby, Greenhouse, Lever) or finance/HR tools (Ramp, QuickBooks, Rippling, Gusto)

Benefits

• Competitive salary and generous equity package

• Health, dental, and vision insurance

• Flexible PTO and parental leave

• Paid team lunches and dinners during the week

• Relocation package