Operations Manager

UFC Gym; Honolulu (HI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Health insurance

Paid time off

Free uniforms

Employee discounts

Training & development

Wellness resources

Job summary

UFC Gym in Honolulu is seeking an Operations Manager to lead the back office and front-desk teams, ensuring a clean, organized, high-energy environment for our members.

You will drive revenue, oversee inventory, and maintain brand standards while developing a high-performing operations team. This on-site role offers growth through in-house training and a focus on member experience.

Qualifications

• Previous management experience required; background in Health & Fitness or Hospitality preferred.
• Highly organized with strong oral, written, and presentation communication skills.
• A proactive leader who takes responsibility and solves problems.
• Comfortable supervising point-of-sales operations and managing detailed administrative files.

Responsibilities

• Take ownership of hitting monthly operations revenue goals through efficient management and POS oversight.
• Manage supply ordering, receiving, and inventory reporting to keep the club stocked and operational.
• Maintain accurate daily and weekly revenue and inventory reports for the back office.
• Hire, train, and develop a high-performing operations team focused on friendliness and timeliness.
• Ensure dress code adherence, club cleanliness, and consistent brand presentation.
• Champion member retention by advocating for operational processes and in-club experiences.
• Oversee facility maintenance and organizational flow to sustain a premium 'Big Gym' feel.

Skills

Management experience

Organizational skills

Oral & written communication

POS operations supervision

Tools

POS system

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Wellness resources

We Empower the Fighting Spirit in You!

The Operations Manager is the backbone of the club, responsible for ensuring seamless daily functions, maintaining brand standards, and driving operational revenue. You will lead the "back office" and front-desk teams to provide a clean, organized, and high-energy environment for our members.

What We Offer

• Competitive Salary & Performance Bonuses
• Comprehensive Benefits: Full medical, dental, and vision coverage.
• Work-Life Balance: Ample vacation days, personal leave, and holidays.
• Growth: Ongoing in-house training and discounted recertifications (NASM, ACE, ISSA).
• Perks: Free gym membership, employee discounts, and team-building events.

Key Responsibilities

Operational Excellence & Revenue

• Financial Targets: Take ownership of hitting monthly Operations Revenue goals through efficient management and point-of-sale oversight.
• Inventory Control: Manage supply ordering, receiving, and inventory reporting to ensure the club is always fully stocked and operational.
• Reporting: Maintain an efficient "back office" by filing accurate daily and weekly revenue and inventory reports.

Team Leadership & Standards

• Staff Development: Hire, train, and develop a high-performing operations team focused on friendliness and punctuality.
• Brand Presentation: Ensure the team consistently executes the basics, including strict adherence to dress code and club cleanliness.
• Teamwork: Instill a sense of common responsibility across all club functions to improve both the member and team member experience.

Member Retention & Experience

• Advocacy: Act as a champion for member retention by advocating for the best possible operational processes and in-club experiences.
• Facility Management: Supervise the general maintenance and organizational flow of the club to ensure a premium "Big Gym" feel.

Qualifications

• Experience: Previous management experience required; background in the Health & Fitness or Hospitality industry is highly preferred.
• Skills: Highly organized with strong oral, written, and presentation communication skills.
• Leadership: A proactive leader willing to take responsibility and solve problems regardless of the situation.
• Technical: Comfortable supervising point-of-sales (POS) operations and managing detailed administrative files.