Operations Manager

Crunch Fitness; Santa Clarita (CA); On-site; USD 33,000 - 50,000; Full time

Job summary

Crunch Fitness is seeking an experienced Operations Manager for our Santa Clarita locations under Fitness Ventures LLC. You will oversee daily gym operations, staff scheduling, vendor relations, and budget controls to ensure a high-quality member experience.

Join a team focused on safety, cleanliness, and performance, lead front desk and trainers, drive KPIs, and foster a no-judgments, member-first culture.

Qualifications

• 3–5 years of management experience in fitness, hospitality, retail, or service.
• Bachelor’s degree preferred.
• Strong leadership and communication skills.
• Experience with scheduling, POS, CRM, and membership systems.
• CPR/AED certification preferred.

Responsibilities

• Oversee day-to-day gym/ studio operations to ensure smooth performance.
• Maintain cleanliness, safety, and compliance with policies.
• Lead opening/closing procedures and staff scheduling.
• Manage inventory and vendor relationships.
• Supervise front desk, trainers, and support staff.
• Deliver exceptional customer service and resolve member concerns.
• Monitor KPIs like membership growth, retention, revenue, and labor costs.
• Prepare operational reports and support promotions.
• Ensure safety and risk management standards.
• Recruit and coach team and conduct performance reviews.

Skills

Leadership

Communication

Problem solving

Multitasking

Customer service

CPR/AED (preferred)

Education

Bachelor’s degree in Business Administration, Sports Management, or related field

Tools

Scheduling software

POS systems

CRM systems

Membership management

Job description

Key Responsibilities

Operational Management

• Oversee day-to-day gym/studio operations to ensure smooth and efficient performance
• Maintain facility cleanliness, safety, and operational standards
• Manage opening and closing procedures and ensure compliance with company policies
• Monitor inventory levels for fitness equipment, supplies, retail products, and amenities
• Coordinate equipment maintenance and vendor relationships
• Recruit, train, schedule, and supervise front desk staff, trainers, and support personnel
• Foster a positive, high-performance team culture
• Conduct employee performance reviews and provide coaching and development
• Ensure staff compliance with operational procedures and customer service standards

Member Experience

• Deliver exceptional customer service and resolve member concerns promptly
• Support member retention initiatives and community engagement efforts
• Monitor member feedback and implement service improvements
• Ensure a welcoming, inclusive, and motivating environment
• Assist with budgeting, payroll, and expense management
• Track key performance indicators (KPIs) including membership growth, retention, revenue, and labor costs
• Prepare operational reports and analyze business performance
• Support sales goals and membership promotions

Compliance & Safety

• Ensure compliance with health, safety, and labor regulations
• Maintain emergency procedures and incident reporting processes
• Enforce cleanliness, sanitation, and risk management standards

Qualifications

• Bachelor’s degree in Business Administration, Sports Management, or related field preferred
• 3-5 years of management experience in fitness, hospitality, retail, or service industries
• Strong leadership, communication, and problem-solving skills
• Experience managing teams and operational budgets
• Proficiency with scheduling, POS, CRM, and membership management systems
• CPR/AED certification preferred

Desired Skills

• Ability to multitask in a fast-paced environment
• Conflict resolution and team-building skills
• Passion for fitness, wellness, and community engagement

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to occasionally lift up to 50 lbs
• Comfortable working in an active fitness environment

Salary: $33,000.00 - $50,000.00 per year

Position Requirements

Full-Time/Part-Time Full-Time

Location Santa Clarita

About the Organization

Fitness Ventures LLC is a development company, owning CRUNCH Fitness franchise locations and territories throughout the United States that are hugely successful and provide the communities they serve with all of the amenities of a much more expensive club-and a warm friendly environment that is hard to find in the majority of fitness clubs in North America. The CRUNCH brand was established and opened the first CRUNCH location in NYC on June 11th,1989. Much has changed from those early days -but the one thing that has remained in tact is the mission that CRUNCH established from early on. At the core of creating the right atmosphere is our No Judgments Philosophy.

This position is currently accepting applications.