Operations Manager

Excel Hotel Group; Santa Clarita (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical & Dental Insurance

Paid time off

401(k) match

Hotel travel discounts

Employee discounts

Training & leadership development

Internal promotion opportunities

Family-oriented culture

Job summary

Excel Hotel Group is seeking an Operations Manager for The Best Western Valencia in Santa Clarita, CA. The role oversees Front Office operations and supports the hotel leadership team to ensure exceptional guest experiences and operational excellence.

The ideal candidate has hands-on leadership experience in hospitality, the ability to coach teams, and a commitment to brand standards and guest satisfaction.

Qualifications

• Proven leadership and guest service focus.
• Strong communication and customer service skills.
• Ability to coach and develop hotel staff.

Responsibilities

• Lead, train, and motivate the Front Desk team.
• Prepare schedules and support daily hotel operations.
• Assist Housekeeping and serve as relief Supervisor when needed.
• Support breakfast operations during busy periods.
• Resolve guest concerns professionally and promptly.
• Maintain brand standards of quality and cleanliness.
• Coordinate with all hotel departments.
• Manage front office inventory and supplies.
• Respond to operational challenges and emergencies.
• Partner with the GM to achieve guest satisfaction and financial targets.

Skills

Leadership

Communication

Customer service

Coaching teams

Prioritization

Tools

Hotel PMS

Microsoft Office

Job description

Benefits

• Health insurance
• Vision insurance
• 401(k) matching
• Dental insurance

Join a Company Where Your Leadership Makes a Difference

At Excel Hotel Group, we believe exceptional hotels are built by exceptional people. As a growing hotel ownership and management company operating throughout California, we offer outstanding opportunities for hospitality professionals who are passionate about guest service, leadership, and operational excellence.

Our family-oriented culture recognizes performance, supports career growth, and promotes from within. Many of our leaders began in property-level positions and advanced into General Manager and corporate leadership roles.

About The Hotel

The Best Western Valencia is a leading hotel in the Santa Clarita Valley, ideally located near Six Flags Magic Mountain, The Master's University, Henry Mayo Newhall Hospital, and major corporate offices. Serving a diverse mix of leisure and business travelers, our hotel is known for friendly service and exceptional guest experiences. We're looking for a hands-on leader who enjoys developing people, solving challenges, and creating memorable stays for every guest.

Position Summary

The Operations Manager is a key member of the hotel's leadership team, overseeing Front Office operations while supporting the overall hotel. This is a highly visible, hands-on role where you'll lead by example, coach associates, ensure exceptional guest service, and help drive operational excellence.

Responsibilities

• Lead, train, coach, and motivate the Front Desk team.


• Prepare schedules and support daily hotel operations.


• Assist Housekeeping operations and serve as relief Housekeeping Supervisor when needed.


• Support breakfast operations during busy periods.


• Resolve guest concerns professionally and confidently.


• Maintain quality, cleanliness, and Best Western brand standards.


• Coordinate effectively with all hotel departments.


• Manage front office inventory and supplies.


• Respond to operational challenges and emergencies.


• Partner with the General Manager to achieve guest satisfaction, financial, and operational goals.

Qualifications

• Minimum three years of hotel supervisory or management experience.


• Strong leadership, communication, and customer service skills.


• Ability to coach teams and manage multiple priorities.


• Experience with hotel property management systems and Microsoft Office.


• Flexible schedule, including evenings, weekends, and holidays.


• Positive attitude, professionalism, and a willingness to lead from the front.

Why Join Excel Hotel Group?

We invest in our people and provide opportunities to build long-term careers.

Benefits include

• Competitive compensation


• Medical, Dental & Life Insurance


• Paid Time Off


• 401(k) with Company Match


• Hotel travel discounts


• Employee discount programs


• Ongoing training and leadership development


• Internal promotion and career advancement opportunities


• Supportive, family-oriented culture

Build Your Hospitality Career

If you're ready to lead a great team, deliver exceptional guest experiences, and grow your hospitality career, we'd love to hear from you.

Join the Best Western Valencia team and build your future with Excel Hotel Group!