Operations Manager

jas; San Francisco (CA); On-site; USD 120,000 - 140,000; Full time

Job summary

JAS Forwarding (USA), Inc. in San Francisco seeks an Operations Manager to oversee air/ocean imports-exports, warehousing, and customs brokerage oversight.

You will support branch excellence, drive product initiatives, and ensure operational, financial, and compliance objectives are met. The role requires a strong leader with 7+ years in freight forwarding, supervisory experience, and advanced English proficiency.

Qualifications

• Bachelor's degree preferred and 7+ years in freight forwarding operations.
• Experience supervising teams and driving KPIs.
• Strong written and verbal communication in a fast-paced environment.

Responsibilities

• Oversee imports/exports via air/ocean and oversee warehousing and customs brokerage.
• Support branch operational excellence and financial/compliance objectives.
• Manage KPIs using dashboards and coordinate staff workloads.
• Collaborate with operations, sales, warehousing, and support teams to hit budgets.
• Develop staff through coaching and training.

Skills

Leadership

KPI management

Cross-team collaboration

Attention to detail

Proficiency with PowerBI

Microsoft Office

Education

Bachelor's degree preferred

Tools

CargoWise (C1)

PowerBI

Excel

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Operations Manager will be responsible for all operational services, including but not limited to Imports/Exports via Air/Ocean movement, as well as warehousing, and customs brokerage oversight. This role is responsible for supporting branch operational excellence, product initiatives, while driving operational, financial, and compliance objectives.

ESSENTIAL FUNCTIONS:

• Technical understanding of operational functions to ensure the branch remains compliant with JAS process and procedures as well as governmental standards.
• Meet company & customer established KPIs (Key Performance Indicators).
• Management of KPIs by utilizing the operational and financial dashboards.
• Responsible for managing operations distribution and workloads, to ensure client and contractual needs are met.
• Awareness of key import and export lanes and operations processes/requirements.
• Work closely with operations, sales, warehousing, and sales support teams to achieve the target budget.
• Maintain and grow relationships with customers and Carriers.

SUPERVISORY RESPONSIBILITIES:

• Management of KPIs by utilizing the operational and financial dashboards.
• Manage Branch Workflow initiative adherence using PowerBI dashboard to e nhance staff productivity.
• Conduct performance evaluation for direct reports.
• Promote, enable, facilitate, and oversee the training of branch personnel, as well as confirming staff is current on training.
• Identify and relay personnel issues to Branch Manager.
• Ongoing coaching and mentoring of staff to develop skills to the highest level.

EDUCATION AND EXPERIENCE:

• Bachelor's degree preferred.
• 7+ years of Freight Forwarding operations experience, handling air/ocean product, warehousing, and customs brokerage.
• 5+ years of prior supervisory/managerial experience.
• Highly motivated leader who is adept at working in a competitive, challenging and fast-paced work environment.
• Must have advanced proficiency language (written and speaking).

QUALIFICATIONS:

• 7+ years of Freight Forwarding operations experience.
• 5+ years of prior supervisory/managerial experience.
• Must have a firm working knowledge/experience handing air/ocean imports and exports.
• CargoWise (C1) experience is a plus.
• Customs Brokerage experience is a plus.
• Excellent organizational skills.
• Excellent written and verbal skills
• Strong computer skills including Microsoft Office Suite.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.

ENVIRONMENT:

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to __ %) required in support of the position's responsibilities. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds .

The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

As an equal opportunity employer, we comply with state pay transparency laws. We will not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other applicable legally protected basis. The base salary range for this position is $120,000 to $140,000 annually , in accordance with the state pay transparency law.

Individual pay within this range is determined based on a variety of factors including, but not limited to, relevant experience, education, skills, and performance. Our goal is to ensure fair and equitable compensation for all employees.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by l