Operations Manager

Newrest Group; San Diego (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Newrest in San Diego seeks an Operations Manager to oversee startup operations, lead several department managers, and drive daily improvements. You will cultivate a respectful, high-performing workplace and shape processes that boost efficiency, recruitment, retention, and safety.

You will be pivotal in implementing training, coaching, and performance management to ensure quality, timely delivery, and customer satisfaction, while aligning with company goals and policies.

Qualifications

• Leadership experience in managing multiple departments or teams.
• Ability to mentor and coach managers for performance and career development.
• Strong communication skills across all levels of the organization.
• Proven track record of setting clear expectations and driving accountability.
• Experience driving KPI attainment and process improvements.
• Adept at fostering a culture of safety, quality and continuous improvement.

Responsibilities

• Lead department managers and oversee end-to-end unit operations including production, logistics, safety, quality, personnel and customer service.
• Hold managers accountable for meeting expectations and KPIs.
• Mentor, coach and develop managers and direct reports to build a strong talent bench.
• Ensure adherence to Newrest policies and client requirements across the unit.
• Communicate effectively with crew and teams; uphold safety and quality standards.
• Plan and implement operating methods to reduce problems and improve product quality.
• Review finances with leadership to stay within budget and drive productivity improvements.

Skills

Leadership

People management

Communication

Mentoring

Coaching

Strategic thinking

Decision making

Job description

Newrest is looking for an Operations Manager where you’ll play a key role in shaping a start-up operation, leading department managers, improving daily operations, and building a positive workplace where employees feel respected and motivated to succeed.

This role in a start-up operation is an exciting opportunity to make a real impact, drive improvements in efficiency, recruitment, and retention, and help establish a strong foundation for long-term success. You’ll also have the opportunity to grow your leadership skills and advance your career with Newrest, an international company with opportunities to learn, develop, and take on new challenges.

We’re looking for a leader who embraces change, develops people, sets clear expectations, and inspires teams to deliver results while maintaining high standards for quality and safety.

ESSENTIAL FUNCTIONS

Leadership andManagement

• Infuse the Newrestculture throughout the facility through the managers and by example
• Hold managersaccountable for meeting expectations and KPI’s
• Mentor and coachmanagers as needed to ensure performance and adherence to policy and culture
• Train, coach andmentor managers and other direct reports in an effort to provide a strongtalent bench for succession planning purposes and career advancement within theunit and other units throughout the country.
• Ensure that allpolicies and procedures are followed per Newrest and client’s requirements
• Communicateeffectively with all crew members and team members
• Hold team membersaccountable for all expectations

Operations/Logistics

• Fully responsiblefor the operations of the entire unit, including production, logistics, supply,safety, quality, personnel and customer service.
• Ensure that allquality and safety procedures and program are adhered to by everyone.
• Ensure that allcatering needs are met in a timely manner.
• Meet all KPI’saccording to customer requirements and KPI standards.
• Properly plan andforesee issues that may cause delays in timely arrival, poor quality, or safetyhazard.
• Develop andimplement operating methods and procedures designed to eliminate operatingproblems and improve product quality.

Finances

• Review financeswith CFO and Country Manager to ensure proper use of fiscal resources.
• Stay withinproposed budget for all items.
• Drive improvementsin productivity, cost reduction, plant output, capacity and waste whilecontinuing to deliver quality products complete and on-time to the customer.

QHSE

• Ensure compliance with all applicable requirements related to product andservice quality, environmental standards, food safety, and health and safetyregulations.
• Support the availability of resources and necessary competencies tomaintain and enhance integrated management systems (IMS).
• Uphold commitments to environmental and social responsibility in alignmentwith the Be the Change CSR charter.
• Promote a safe and healthy work environment by preventing work-relatedinjuries and illnesses, eliminating hazards, and reducing health and safetyrisks.
• Facilitate systems for joint consultation and participation with employeesand their representatives as needed.
• Drive continuous improvement and consistently seek to enhance IMSperformance.
• Effectively communicate the organization's vision, goals, and performanceboth internally and to relevant external stakeholders.

Human Resources

• Evaluate talent ofteam members and drive actions to address performance issues and/or behavioralconcerns.
• Enhance employeemorale by driving engagement and establishing an environment of trust andrespect.
• Handle employee andmanagement concerns and upscale concerns to the HR department.