Operations Manager

DHL eCommerce; Salt Lake City (UT); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive Pay

401k with company match

Medical, Dental, Vision

Paid Time Off

Tuition Reimbursement

Employee Discount Program

Job summary

DHL eCommerce in Salt Lake City is seeking an Operations Manager to run the major functions of the distribution center during the shift and support the ongoing development of the DHL eCommerce business plan.

You will lead Supervisors and hourly staff, monitor production and quality, coordinate transportation, and ensure safety and regulatory compliance while driving cost-effective operations and staff development.

Qualifications

• Bachelor's degree in Management or related field is preferred or equivalent experience.
• Minimum 5 years of supervisory/management experience required.
• Experience with MS Office and strong Excel skills.
• Lean experience preferred.

Responsibilities

• Manage production, quality processes and transportation in line with DHL policies to achieve profitability.
• Lead and coach Operations Supervisors and hourly staff.
• Conduct and ensure timely performance evaluations.
• Maintain high staff morale and retention; communicate via formal/informal meetings.
• Establish weekly operations plans to handle customer volume promptly.
• Identify measures to improve production methods and efficiency.
• Coordinate and understand local and regional transportation operations.
• Ensure safety/compliance for equipment; oversee OSHA logs and safety programs.

Skills

Leadership

Analytical skills

Verbal and written communication

Team collaboration

Shift work ability

Education

Bachelor's degree in Management or related field

Tools

MS Excel

MS Office

Job description

DHL eCommerce

Equal Opportunity Employer/Disability/VET

Location: Utah, Salt Lake City (SLC)

Job Brief

The Operations Manager is responsible for the management of the major functions of the distribution center during Operation Manager's shift; supporting the ongoing development and implementation of the DHL eCommerce business plan.

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

SUMMARY:

The Operations Manager is responsible for the management of the major functions of the distribution center during Operation Manager's shift; supporting the ongoing development and implementation of the DHL eCommerce business plan through timely and accurate mailings while maintaining a cost effective operation.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage production, quality process and transportation in accordance with DHL’s policies and procedures to obtain optimal profitability.
• Manage and coach Operations Supervisors and hourly employees.
• Conduct and ensure employee performance evaluations are completed in a timely and effective manner.
• Ensure a high level of staff morale and high retention rate.
• Communicate through implementation of a communication plan to include regular formal and informal meetings.
• Establish weekly operations plans to ensure all customer volume is processed in a timely manner.
• Recommend measures to improve production methods, working conditions, and increased efficiencies.
• Understand and facilitate local transportation operations.
• Support and coordinate region transportation operations.
• Coordinate and ensure all safety and regulatory compliance needs are met for internal and external powered equipment.
• Work with Human Resources function to include time & attendance, headcount, staffing, evaluations and employee relations.
• Manage DCs quality functions: monitor internal/external quality controls; track service commitment levels and effectiveness, develop new quality initiatives; implement best practices.
• Monitor and ensure that all facility equipment is working correctly and meeting production standards.
• Act as liaison between the facility and the on-site USPS.
• Keep updated on all USPS/regulatory changes.
• Oversee safety activities including compliance with DHL’s safety policy, employee training, reporting, and maintaining OSHA logs.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Management, related field preferred or related work experience.
• 5 years of experience in a supervisory/management role required.
• Experience with MS Office, excellent Excel skills.
• Lean Experience preferred

REQUIREMENTS/SKILLS

• Ability to work all shifts including midnight shift
• Excellent verbal and written communication skills.
• Strong leadership and analytical skills.
• Must be able to overcome obstacles with cooperation among team members, build consensus and foster harmonious relations.

PHYSICAL DEMANDS

• Able to work a range of shifts based on operational needs, after-hour, weekends and holidays.
• Requires moderate physical activity; ability to stand and/or walk for an extended period of time and occasionally lift up to 50 lbs.
• Works in a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.
• Temperature in the distribution center can vary greatly from warm to cool.

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Equal employment opportunity, including veterans and individuals with disabilities.

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