Operations Manager

absolute-security; Salisbury (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

absolute-security is seeking an Operations Manager to lead and oversee the Installation Operations Teams. This role involves strategic leadership, collaborating with business leaders, and ensuring high standards in project execution.

The ideal candidate will have at least 10 years of experience, including 2 years in a supervisory position. Responsibilities include improving operational efficiency, developing team performance metrics, and ensuring compliance with company policies.

Qualifications

• Ten years of related work experience required.
• Two years of experience in a supervisory role overseeing multiple teams.
• Ability to work outside normal business hours as needed.

Responsibilities

• Drive operational excellence and improve efficiency.
• Collaborate with leadership to establish goals and policies.
• Oversee project planning and ensure completion within timelines.
• Evaluate operational processes for improvement opportunities.
• Foster team communication and collaboration.

Skills

Leadership

Strategic planning

Project management

Process improvement

Team development

Job description

Role Overview

The Operations Manager is responsible for the leadership, management, and oversight of the Installation Operations Teams. This role works closely with company leadership to drive operational excellence, improve efficiency, support employee development, and ensure the successful execution of projects while maintaining high standards of quality and customer satisfaction.

Key Responsibilities

• Serve as a member of the Leadership Team, partnering with business leaders to develop and implement strategies that improve operational effectiveness, efficiency, and service delivery.
• Provide strategic leadership by collaborating with the Hub Leader to establish and execute short- and long-term goals, policies, procedures, and team development initiatives.
• Oversee the planning, assignment, and execution of projects, ensuring completion within established timelines and budget parameters.
• Ability to assist in the development of business justifications for budget expenditures/projects and to prioritize the implementation timeline of such expenditures/projects based on the detailed understanding of the business need.
• Assist in creation of yearly departmental metrics in conjunction with department heads to ensure teams are meeting or exceeding those goals on a regular basis.
• Partner with department leaders to establish annual performance metrics and monitor progress toward achieving departmental and organizational goals.
• Lead and manage operational departments while promoting effective communication and collaboration across teams and functional areas.
• Evaluate operational processes and procedures, identify opportunities for improvement, and implement solutions that enhance efficiency and effectiveness.
• Develop, coach, mentor, and support team members to maximize performance and foster professional growth.
• Promote a culture of continuous learning, accountability, and professional development by serving as a positive role model.
• Ensure compliance with company policies, procedures, and applicable regulatory requirements.
• Perform other duties and responsibilities as assigned.

Qualifications

Ten (10) years of related work experience with two (2) of those years in a supervisory role, overseeing multiple teams/departments or equivalent experience.

Work Requirements

Position can be sedentary at times and requires extended periods of PC exposure. Ability to work outside of normal business hours, as needed, to support operational requirements and business objectives.

EEOC Statement

Absolute Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.