Operations Manager

Hoor For Cybersecurity Services; Princeville (HI); On-site; USD 78,000 - 82,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Marriott Ownership Resorts Inc. seeks a Management position at 3838 Wyllie Rd, Princeville, HI to lead guest services and property operations. This full-time role pays an hourly range and offers relocation assistance, with a non-exempt management status and overtime as required by law.

Located in Princeville, the role requires a high school diploma or GED and 4 years’ experience in guest services (or a 2-year degree with the same experience). A valid driver’s license may be required.

Qualifications

• High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, or related professional area.
• OR 2-year degree from an accredited university in Resort and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.

Responsibilities

• Leading Operations Team: translate goals to the team; drive guest tracking and productivity; foster motivation, teamwork and service mindset.
• Managing Property Operations Functions: follow recovery plans; publish guest satisfaction results; schedule and manage staff; perform hourly functions as needed.
• Managing And Monitoring Activities That Affect The Guest Experience: provide excellent customer service; respond to guest concerns; ensure hospitality standards.
• Managing Profitability: participate in quality audits; maintain key control; review financials and identify cost-reduction opportunities.
• Conducting Human Resources Activities: participate in interviewing; train new associates; set performance expectations; ensure cross-training and open communication.

Job description

Additional Information Relocation Assistance Available

Job Number 26096831

Job Category Rooms & Guest Services Operations

Location 3838 Wyllie Rd, Princeville, Hawaii, United States, 96722 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $37.50 - $39.42 per hour

Expiration Date 09/18/2026

Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Ownership Resorts Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Hourly Range: $37.500 to $39.424

This position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law.

Valid driver's license may be required with at least one year of clean driving history.

Relocation Assistance Available

Education And Experience

• High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Resort and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands associate, owner and guest satisfaction results and develops game plans to attack need areas and expand on strengths.
• Ensures the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists associates in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Operations Functions

• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with associate concerns.
• Extends professionalism and courtesy to associates at all times.
• Communicates/updates all goals and results with associates.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.

Managing And Monitoring Activities That Affect The Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with Senior Leadership Team.
• Ensures a viable key control program is in place.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

• Participates in interviewing and hiring of team members with the appropriate skills.
• Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.
• Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• Ensures associates understand Company, Resort and Departmental expectations and parameters.
• Ensures associates are cross-trained to support successful daily operations.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
• Schedules associates to business demands and tracks associate time and attendance.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of associates and provides feedback to individuals.
• Ensures associate recognition is taking place on all shifts.
• Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
• Participates in associate progressive discipline procedures.
• Reviews associate satisfaction results.

This company is an equal opportunity employer.