Operations Manager

Pocono Pads; Pocono (ID); On-site; USD 60,000 - 90,000; Full time

Job summary

Pocono Pads is seeking an experienced operations leader to manage day-to-day field operations for a portfolio of 25–75 vacation homes in the Pocono Mountains. You’ll coordinate turnovers, scheduling with cleaning partners, and ensure each turnover meets our standards before guests arrive.

This hands-on role blends planning and problem-solving, overseeing maintenance, vendors, and owner communications, while driving quality through inspections, KPIs, and SOP improvements.

Qualifications

• 2+ years of operations experience in vacation rentals, hotels or resorts, or property management.
• Experience managing outside vendors and contractors, including holding them to quality standards and service agreements.
• A sharp eye for detail. You can walk a home and spot what a guest would notice.
• Working knowledge of home systems and a sense of when a fix needs a pro.
• Comfort with property management and scheduling software, such as Hostaway.
• Strong organization when a lot is happening at once.
• A valid driver's license and reliable vehicle.
• Availability for a rotating on-call schedule, including some evenings, weekends and holidays.

Responsibilities

• Schedule turnovers with contracted cleaning companies, including tight same-day turns and busy holiday weekends.
• Hold cleaning vendors accountable: on-time completion, checklist compliance and fast re-cleans when needed.
• Run quality control inspections, in person or with photo verification, before guest arrivals.
• Track cleaning quality across vendors and use inspection results and guest reviews to raise standards.
• Build and manage our vendor network: cleaning, plumbing, electrical, HVAC, hot tub service, pest control and snow removal.
• Handle maintenance requests and urgent guest issues quickly and calmly.
• Run seasonal preventive maintenance, such as winterizing, freeze protection, hot tub water care, septic and wells, and chimneys and stoves.
• Onboard new homes: inspections, stocking, safety equipment and launch readiness.
• Keep homes compliant with local STR permits, occupancy limits and safety requirements.
• Manage supply inventory, linens and operating budgets.
• Write and improve SOPs, cleaning standards and inspection checklists.
• Keep homeowners updated on repairs, approvals and property condition.
• Track KPIs: turnover on-time rate, inspection pass rate, cleanliness scores, work order resolution time and cost per turn.

Skills

Vendor management

Operations experience

Attention to detail

Organization

Driver's license

Tools

Hostaway

Scheduling software

Job description

Poconopads manages vacation homes across the Pocono Mountains, from lakefront cabins to ski-season getaways. We give guests stays they'll remember and give homeowners care they can trust. We're growing, and we need an experienced operations leader to keep our homes guest-ready year-round.

The role

You'll run day-to-day field operations for a portfolio of 25-75 homes. Cleaning is handled by outside companies; your job is to make sure every turnover is scheduled correctly, done on time and meets our standards before guests arrive. You'll also manage maintenance, vendors and owner communication. It's a hands-on role: part planner, part problem-solver, often out at properties.

What you'll do

• Schedule turnovers with our contracted cleaning companies, including tight same-day turns and busy holiday weekends.
• Hold cleaning vendors accountable: on-time completion, checklist compliance and fast re-cleans when needed.
• Run quality control inspections, in person or with photo verification, before guest arrivals.
• Track cleaning quality across vendors and use inspection results and guest reviews to raise standards.
• Build and manage our vendor network: cleaning, plumbing, electrical, HVAC, hot tub service, pest control and snow removal.
• Handle maintenance requests and urgent guest issues quickly and calmly.
• Run seasonal preventive maintenance, such as winterizing, freeze protection, hot tub water care, septic and wells, and chimneys and stoves.
• Onboard new homes: inspections, stocking, safety equipment and launch readiness.
• Keep homes compliant with local STR permits, occupancy limits and safety requirements.
• Manage supply inventory, linens and operating budgets.
• Write and improve SOPs, cleaning standards and inspection checklists.
• Keep homeowners updated on repairs, approvals and property condition.
• Track KPIs: turnover on-time rate, inspection pass rate, cleanliness scores, work order resolution time and cost per turn.

What you bring

• 2+ years of operations experience in vacation rentals, hotels or resorts, or property management.
• Experience managing outside vendors and contractors, including holding them to quality standards and service agreements.
• A sharp eye for detail. You can walk a home and spot what a guest would notice.
• Working knowledge of home systems and a sense of when a fix needs a pro.
• Comfort with property management and scheduling software, such as Hostaway.
• Strong organization when a lot is happening at once.
• A valid driver's license and reliable vehicle.
• Availability for a rotating on-call schedule, including some evenings, weekends and holidays.