Operations Supervisor

BlinkRx; Pittsburgh (Allegheny County); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health coverage (medical, dental, and视

401k plan

Paid time off

Parental leave

Disability insurance

Life insurance

Onsite parking

Employee assistance program

Snacks and drinks

Job summary

Blink Health in Pittsburgh is seeking a seasoned Operations leader to manage Insurance Verification and Patient Outreach teams, ensuring compassionate patient care and timely processing. You will coach, mentor, and develop a high-performing team in a fast-growing healthcare tech environment.

Responsibilities include driving hiring, onboarding, performance reviews, and data-driven improvements to SLAs, queues, and quality assurance while maintaining regulatory compliance.

Qualifications

• 5+ years of leadership in a data-driven, high-growth environment.
• Bachelor’s degree in healthcare, business administration or related field preferred.
• Experience in the pharmacy, healthcare, or medical insurance industry.
• Proven ability to lead large cross-functional teams and drive results.
• Strong coaching, accountability and performance management skills.
• Data-driven mindset with ability to analyze metrics.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and mentor Insurance Verification and Patient Outreach Specialists.
• Coordinate workload distribution and measure performance metrics.
• Drive hiring, onboarding, and performance evaluations.
• Use data to improve efficiency and meet SLA targets.
• Ensure regulatory compliance and quality assurance.
• Resolve escalations and foster a positive team culture.

Skills

Leadership

Data-driven

Healthcare operations

Regulatory knowledge

Team development

Communication

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree in healthcare/business

Tools

CRM software

Workflow systems

Office software

Job description

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

Team Management & Development

• Lead, coach, and mentor a team of Insurance Verification and Patient Outreach Specialists, to ensure the delivery of top-tier care for our patients and clients.
• Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met.
• Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards.
• Oversee the onboarding process, ensuring agents are equipped with necessary tools, knowledge, and resources to succeed.
• Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement.
• Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes.

Operational Excellence

• Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals.
• Monitor and manage workflow queues to ensure timely and accurate resolution of tasks.
• Set clear performance targets for agents and ensure adherence to service level agreements (SLAs).
• Identify operational challenges and implement innovative, data-driven solutions to optimize team and queue performance and productivity.
• Assist in developing change management plans, coordinate with stakeholders for implementation, and monitor / address resistance to change.
• Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns.

Compliance & Quality Assurance

• Ensure adherence to all regulatory requirements and company policies in pharmacy operations.
• Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance.
• Proactively identify and address any compliance risks or errors in operational processes.
• Foster open communication within the team to ensure alignment on goals and priorities.
• Communicate updates, changes, and best practices effectively to the team.

Leadership & Problem-Solving

• Serve as a role model for professionalism, accountability, and excellence in operations.
• Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions.Promote a positive work environment that values teamwork, accountability, and employee satisfaction.
• Foster continuous growth by developing specialists and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.

Requirements:

• 5+ years of leadership experience in a data-driven, high-growth environment, with a proven track record of leading large, cross-functional teams.
• Bachelor’s degree in healthcare, business administration or similar field is strongly preferred.
• Experience in the pharmacy, healthcare, or medical insurance industry, with an understanding of the regulatory landscape and operational complexities.
• Demonstrated success in overseeing teams and operations, driving initiatives, and delivering results.
• Strong leadership and coaching skills with the ability to motivate and develop teams, foster accountability and elevate team performance.
• Excellent organizational and multitasking abilities to manage competing priorities effectively.
• Expertise in leveraging data and technology to optimize processes, enhance operational efficiency, and drive continuous improvement.
• Proven track record of managing employees and workflow in a high-volume environment.
• Critical thinking and problem-solving abilities, with a keen eye for detail and accuracy in managing complex, dynamic operations. Strong attention to detail with a high degree of accuracy.
• Data-driven mindset with experience in analyzing performance metrics and reporting.
• Exceptional communication and interpersonal skills to foster collaboration and engagement.
• Knowledge of pharmacy regulations, compliance, and operational standards (preferred).
• Proficiency in queue management tools, workflow systems, and office software.

Location/Hours:

• Fully onsite role in Pittsburgh, PA (Robinson Township)
• Monday - Friday 8 hours shift between 8am - 9pm EST and Saturday rotation 9am - 5pm EST
• Medical, dental, and vision coverage starting day 1
• 401k with traditional and roth options
• Paid sick and vacation time
• Holidays off
• 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
• Short-term and long-term disability coverage at no cost
• Life insurance
• Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations
• Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more
• Daily snack and drink stipend at all pharmacy locations