Customer Support Supervisor l Onsite - Pittsburgh

blinkhealth; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with traditional and Roth

Paid vacation

Sick time

Parental leave

Disability coverage

Life insurance

Free onsite parking

Employee Assistance Program

Job summary

Blink Health in Pittsburgh is seeking a Patient Support Team Lead to guide a growing group of specialists, ensuring day-to-day operations meet SLA commitments and deliver excellent patient service.

You will analyze performance data, partner with product and operations to implement improvements, manage queues, and coach the team to maintain a high performing, collaborative culture on onsite operations in Pittsburgh. This is a full-time onsite role with competitive benefits.

Qualifications

• Bachelor’s degree in Communication, Business Administration or equivalent.
• 3+ years of leadership experience in a fast-paced environment.
• 2+ years of customer service, call center, healthcare or related experience.
• Strong leadership; ability to provide timely feedback and coaching.
• Data-driven decision making and strong problem solving skills.
• Detail oriented and organized with clear communication.

Responsibilities

• Lead and grow the Patient Support team to ensure operational excellence and SLA adherence.
• Analyze team performance data to meet and exceed targets across the team.
• Collaborate with cross-functional stakeholders to drive initiatives and productivity.
• Manage queues, backlogs, and workflows to optimize performance.
• Use customer insights to identify workflow improvements and enhance the customer experience.
• Resolve complex escalations from the Patient Success team with discretion.
• Foster a collaborative and engaging team environment.

Skills

Leadership

Data analysis

Problem solving

Attention to detail

Communication

Education

Bachelor’s Degree in Communication

Job description

Company Overview

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

What You’ll Do

• Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient Support team to ensure operational excellence and adherence to SLAs
• Review and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the team
• Collaborate with cross‑functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth
• Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance
• Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
• Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from the Patient Success team
• Foster a collaborative, cohesive, and enjoyable team dynamic

Qualifications

• Bachelor’s Degree in Communication, Business Administration or equivalent degree/experience
• 3+ years of leadership experience in a fast paced environment
• 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
• Strong leadership; ability to provide critical and on‑time feedback and coaching to team members and business partners
• Ability to leverage data to make crucial decisions independently
• Strong problem solving skills, especially when working with ambiguous information
• Attention to detail with a knack for precision and organization
• Confident, patient, respectful, and a clear communicator

Location

• Fully onsite role in Pittsburgh, PA (Robinson Township)

Benefits

• Medical, dental, and vision coverage starting day 1 — HDHP plan is free for you and your family, plus a $100/month HSA contribution from Blink
• 401(k) with traditional (pre‑tax) and Roth (after‑tax) options
• 15 days of paid vacation per year (increases to 21 days after your 4th anniversary) — accrued
• 56 hours of paid sick time per year
• 12 weeks of paid parental leave for birthing parents; 4 weeks for non‑birthing parents (including adoption and foster placement)
• Short‑term and long‑term disability coverage at no cost (60% income replacement)
• Life insurance at 1x salary (minimum $50k, up to $100k)
• Observed pharmacy holidays plus 2 floating holidays per year
• Commuter FSA for pre‑tax transit and parking savings; free onsite parking at all pharmacy locations
• Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more
• Free snacks and drinks daily at all pharmacy locations

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.