Supervisor, Pharmacy Operations | Onsite- Pittsburgh

Blink Health; Pittsburgh (Allegheny County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k plan with employer match

Paid sick and vacation time

Paid holidays

Parental leave (12 weeks)

Job summary

Blink Health in Pittsburgh is seeking a senior operations leader to oversee Insurance Verification and Patient Outreach teams. You will drive staffing, process optimization, and regulatory compliance to deliver high-quality patient care.

Ideal candidates have 5+ years of leadership in healthcare operations, a strong data-driven mindset, and proven experience in managing cross-functional teams in a high-growth environment. Onsite role with comprehensive benefits.

Qualifications

• 5+ years of leadership in a data-driven, high-growth environment.
• Experience in pharmacy, healthcare, or medical insurance.
• Proven track record of leading large cross-functional teams.
• Strong coaching, accountability, and team development skills.
• Ability to manage multiple priorities with strong organizational skills.
• Data-driven mindset with metrics and reporting experience.

Responsibilities

• Lead, coach, and mentor Insurance Verification and Patient Outreach Specialists.
• Coordinate workload and productivity across teams; meet performance metrics.
• Drive hiring and onboarding to align with culture and standards.
• Oversee onboarding and provide tools and resources for success.
• Conduct regular performance evaluations and development plans.
• Address underperformance through coaching or escalation as needed.
• Use data to assess team performance and optimize efficiency.
• Set SLAs and monitor queue performance; manage workflow.
• Identify challenges and implement data-driven solutions to improve outcomes.
• Support change management and stakeholder alignment during implementations.
• Resolve escalated patient concerns and deliver high-quality service.
• Communicate updates and best practices to the team.

Skills

Leadership experience

Data-driven decisions

Healthcare industry

Regulatory awareness

Coaching & development

Project management

Stakeholder communication

Process improvement

Education

Bachelor's degree in healthcare or business

Job description

Company Overview

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities

Team Management & Development

• Lead, coach, and mentor a team of Insurance Verification and Patient Outreach Specialists, to ensure the delivery of top-tier care for our patients and clients.
• Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met.
• Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards.
• Oversee the onboarding process, ensuring agents are equipped with necessary tools, knowledge, and resources to succeed.
• Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement.
• Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes.

Operational Excellence

• Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals.
• Monitor and manage workflow queues to ensure timely and accurate resolution of tasks.
• Set clear performance targets for agents and ensure adherence to service level agreements (SLAs).
• Identify operational challenges and implement innovative, data-driven solutions to optimize team and queue performance and productivity.
• Assist in developing change management plans, coordinate with stakeholders for implementation, and monitor / address resistance to change.
• Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns.

Compliance & Quality Assurance

• Ensure adherence to all regulatory requirements and company policies in pharmacy operations.
• Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance.
• Proactively identify and address any compliance risks or errors in operational processes.

Collaboration & Communication

• Foster open communication within the team to ensure alignment on goals and priorities.
• Communicate updates, changes, and best practices effectively to the team.

Leadership & Problem-Solving

• Serve as a role model for professionalism, accountability, and excellence in operations.
• Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions.
• Promote a positive work environment that values teamwork, accountability, and employee satisfaction.
• Foster continuous growth by developing specialists and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.

Requirements

• 5+ years of leadership experience in a data-driven, high-growth environment, with a proven track record of leading large, cross-functional teams.
• Bachelor's degree in healthcare, business administration or similar field is strongly preferred.
• Experience in the pharmacy, healthcare, or medical insurance industry, with an understanding of the regulatory landscape and operational complexities.
• Demonstrated success in overseeing teams and operations, driving initiatives, and delivering results.
• Strong leadership and coaching skills with the ability to motivate and develop teams, foster accountability and elevate team performance.
• Excellent organizational and multitasking abilities to manage competing priorities effectively.
• Expertise in leveraging data and technology to optimize processes, enhance operational efficiency, and drive continuous improvement.
• Proven track record of managing employees and workflow in a high-volume environment.
• Critical thinking and problem-solving abilities, with a keen eye for detail and accuracy in managing complex, dynamic operations. Strong attention to detail with a high degree of accuracy.
• Data-driven mindset with experience in analyzing performance metrics and reporting.
• Exceptional communication and interpersonal skills to foster collaboration and engagement.
• Knowledge of pharmacy regulations, compliance, and operational standards (preferred).
• Proficiency in queue management tools, workflow systems, and office software.

Location/Hours

• Fully onsite role in Pittsburgh, PA (Robinson Township)
• Monday - Friday 8 hours shift between 8am - 9pm EST and Saturday rotation 9am - 5pm EST

Benefits

• Medical, dental, and vision coverage starting day 1
• 401k with traditional and roth options
• Paid sick and vacation time
• Holidays off
• 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
• Short-term and long-term disability coverage at no cost
• Life insurance
• Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations
• Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more
• Daily snack and drink stipend at all pharmacy locations

Why Join Us

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.