Operations Manager

SunCast Media; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

SunCast Media is seeking an Operations Manager for a full-time, on-site role in Pittsburgh, PA. You will oversee day-to-day agency operations, coordinate cross-functional workflows, and manage timelines, resources, and budgets to ensure high-quality client delivery.

You will track performance metrics, prepare reports, and help standardize procedures. The role also supports hiring/onboarding and strengthens internal communication across teams.

Qualifications

• Strong operations and project management skills, including scheduling and resource planning.
• Experience coordinating cross-functional teams in marketing or media production environments.
• Proficiency with productivity and collaboration tools and data tracking.

Responsibilities

• Oversee day-to-day agency operations to ensure smooth delivery of client projects.
• Coordinate workflows across marketing, production, and client services teams.
• Manage timelines, resources, and budgets; support process improvement.
• Track KPIs, prepare operational reports, and standardize procedures and tools.
• Support vendor/partner relationships and assist with hiring/onboarding.

Skills

Operations management

Cross-functional coordination

PM tools proficiency

Analytical thinking

Communication

Team leadership

Data-driven

Stakeholder management

Process improvement

Education

Bachelor’s degree in Business/Operations/Marketing or related field

Tools

QuickBooks Online

Job description

Company Description

SunCast Media is a marketing agency focused on helping clean energy businesses grow through impactful marketing, immersive experiences, and digital products. The company specializes in creating and curating thought leadership, using visual and experiential campaigns to elevate clients’ brands in the renewable energy sector. SunCast Media’s flagship podcast, Suncast, has been downloaded more than 350,000 times in over 100 countries, reflecting its strong global audience and industry influence. Recognized as Renewable Energy Podcast of the Year in 2020, the company offers team members the opportunity to contribute to meaningful work at the intersection of media, marketing, and clean energy.

Role Description

The Operations Manager is a full-time, on-site role based in Pittsburgh, PA, responsible for overseeing day-to-day agency operations to ensure smooth, efficient delivery of client projects and internal initiatives. This role coordinates workflows across marketing, production, and client services teams, manages timelines, resources, and budgets, and supports process improvement to enhance productivity and quality. The Operations Manager tracks key performance metrics, prepares operational reports, and helps standardize procedures, documentation, and tools. Additional responsibilities include supporting vendor and partner relationships, assisting with hiring and onboarding processes, and fostering clear communication and collaboration across the organization.

Qualifications

• Strong operations and project management skills, including experience with scheduling, resource planning, and workflow optimization.
• Knowledge of marketing or media production environments, with the ability to coordinate cross-functional teams delivering campaigns, content, or digital products.
• Proficiency with productivity and collaboration tools (e.g., project management software, CRM systems, spreadsheets, and communication platforms).
• Excellent organizational, analytical, and problem-solving abilities, with attention to detail and comfort working with data and performance metrics.
• Clear written and verbal communication skills, with the ability to manage stakeholders and build effective working relationships.
• Experience leading or supervising teams, including supporting hiring, onboarding, and performance feedback processes.
• Bachelor’s degree in Business, Operations Management, Marketing, or a related field, or equivalent relevant experience.
• Background or strong interest in clean energy, sustainability, or mission-driven organizations is highly beneficial.
• Understanding of Quickbook Online preferred but not mandatory