Operations Manager

Crunch Fitness CR Fitness Holdings, LLC; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Life Insurance & Short-Term Disability

Free Crunch Fitness Membership

Discounted Personal Training Sessions

Ongoing training and career development opportunities

Job summary

A leading fitness organization in Phoenix is seeking an Operations Manager to enhance member experiences and support daily operations at the club. The ideal candidate will drive member sales, retention, and satisfaction while inspiring staff to achieve business goals. Responsibilities include overseeing member onboarding, coaching staff, organizing events, and maintaining high operational standards. Candidates should possess strong leadership skills, customer service orientation, and experience in fitness or hospitality. The role offers competitive hourly pay and various benefits including insurance and a retirement plan.

Qualifications

• Outgoing personality with strong leadership presence.
• Familiar with member retention strategies.
• Strong communication skills to coach and motivate teams.

Responsibilities

• Deliver a welcoming environment for members and staff.
• Drive sales performance and member integration.
• Support retention through cancel-save processes.
• Coach staff on sales techniques.
• Organize member engagement events.

Skills

Leadership skills

Customer service orientation

Sales techniques

Organizational skills

Communication skills

Job description

Operations Manager – Paradise Valley Club

As an Operations Manager, you will be responsible for the day‑to‑day member and team experience within your club. From new member onboarding to staff training and performance coaching, you’ll ensure smooth daily operations while driving key business results. You’ll play a critical role in member sales, retention, and satisfaction—while supporting the General Manager in hitting all membership goals. This is a leadership role where you’ll inspire both your team and members to succeed.

Key Responsibilities

• Deliver an exceptional first impression every day by ensuring a positive, welcoming environment for members and staff.
• Drive member integration and sales performance by leading kickoff sessions, boosting booking and participation percentages, and supporting ACH setup and account management.
• Support retention efforts through cancel‑save processes, follow‑up calls with cancelled members, and month‑over‑month cancel reduction strategies.
• Coach and assist staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
• Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community‑building activities.
• Manage operational details such as cooler/drink inventory, member billing updates, and reporting accuracy.
• Conduct weekly leadership meetings with club leaders (GM, AGM, PTM, GFM) to review performance, address challenges, and drive accountability.
• Oversee implementation and follow‑up on all cleaning systems and protocols to maintain high standards.
• Review daily and monthly performance reports to identify opportunities for improvement and provide training/development solutions.
• Actively support the General Manager in achieving all membership unit and revenue targets.

Qualifications

• Outgoing and positive personality with a strong leadership presence.
• Sales‑minded, customer‑service driven, and results‑oriented.
• Familiar with member retention strategies, including cancel‑save processes and integration of new members.
• Strong communication skills with the ability to coach and motivate teams.
• Organized manager with strong attention to detail to oversee billing, reporting, inventory, and cleaning systems.
• Previous leadership or operations experience in fitness, sales, or hospitality preferred.
• Growth‑minded individual who can support the General Manager in achieving membership unit targets and contribute to overall club success.

Benefits & Perks

• Competitive hourly pay with growth opportunity in a rapidly expanding company.
• Medical, Dental, and Vision Insurance.
• 401(k) Retirement Plan.
• Paid Time Off (PTO).
• Life Insurance & Short‑Term Disability.
• Free Crunch Fitness Membership.
• Discounted Personal Training Sessions.
• Ongoing training and career development opportunities.

Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.