Operations Manager

Crunch Fitness CR Fitness Holdings, LLC; Gainesville (GA); On-site; USD 30,307 - 46,838; Full time

Benefits offered by this job

Competitive pay and bonus potential

Healthcare (Medical, Dental, Vision)

401(k) with match

Paid Time Off (PTO)

Life Insurance & Short-Term Disability

Free Crunch Fitness membership

Discounted Personal Training Sessions

Ongoing training and careerdevelopment

Job summary

Crunch Fitness Gainesville Club is seeking an Operations Manager to lead daily operations, onboarding new members, train staff, and coach performance, while partnering with the General Manager to hit membership goals.

You will foster a positive, energetic club culture, drive sales, retention, and satisfaction, and ensure accurate reporting, inventory, and adherence to Crunch standards. This is a hands-on leadership role in a growing company.

Qualifications

• Experience leading a team in a service-focused environment.
• Proven ability to drive sales and member retention.
• Strong communication and coaching skills.
• Detail-oriented with admin and billing tasks.
• Experience in fitness, sales, or hospitality preferred.

Responsibilities

• Create a welcoming environment for members and staff.
• Drive member onboarding, sales, and account management.
• Support retention through cancel-saves and follow-ups.
• Coach staff on sales techniques to improve conversions.
• Organize member engagement events and community initiatives.
• Oversee billing, inventory, and reporting accuracy.
• Lead weekly leadership meetings with club leaders.
• Ensure cleaning systems and protocols meet Crunch standards.
• Review performance reports to identify improvement opportunities.
• Support the GM in achieving membership and revenue targets.

Skills

Leadership

Sales

Customer service

Coaching

Communication

Operations

Job description

Operations Manager - Gainesville Club

Here We GROW Again! Are you ready to step into a leadership role that drives both people and performance? As an Operations Manager at Crunch Fitness, you’ll be the heartbeat of the club—setting the tone for energy, positivity, and results every single day. You’ll be the first impression our members and team experience, making an immediate and lasting impact on their journey. If you’re passionate about fitness, thrive in a people‑first culture, and are motivated by growth and results, this is your chance to lead from the front. With 95+ clubs open and 100+ on the way, the opportunities for career advancement are limitless.

Job Summary

As an Operations Manager, you will be responsible for the day‑to‑day member and team experience within your club. From new member onboarding to staff training and performance coaching, you’ll ensure smooth daily operations while driving key business results. You’ll play a critical role in member sales, retention, and satisfaction—while supporting the General Manager in hitting all membership goals. This is a leadership role where you’ll inspire both your team and members to succeed.

Key Responsibilities

• Deliver an exceptional first impression every day by ensuring a positive, welcoming environment for members and staff.
• Drive member integration and sales performance by leading kickoff sessions, boosting booking and participation percentages, and supporting ACH setup and account management.
• Support retention efforts through cancel‑save processes, follow‑up calls with cancelled members, and month‑over‑month cancel reduction strategies.
• Coach and assist staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
• Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community‑building activities.
• Manage operational details such as cooler/drink inventory, member billing updates, and reporting accuracy.
• Conduct weekly leadership meetings with club leaders (GM, AGM, PTM, GFM) to review performance, address challenges, and drive accountability.
• Oversee implementation and follow‑up on all cleaning systems and protocols to maintain Crunch’s high standards.
• Review daily and monthly performance reports to identify opportunities for improvement and provide training/development solutions.
• Actively support the General Manager in achieving all membership unit and revenue targets.

What We Look For In Our Operations Manager

• Outgoing and positive personality with strong leadership presence.
• Sales‑minded, customer‑service driven, and results‑oriented.
• Someone who embraces member retention strategies, including cancel‑save processes, follow‑up calls, and integration of new members.
• Strong communication skills with the ability to coach and motivate teams.
• An organized manager with strong attention to detail to oversee billing, reporting, inventory, and cleaning systems.
• Previous leadership or operations experience in fitness, sales, or hospitality preferred.
• A growth‑minded individual who can support the General Manager in achieving all membership unit targets and contribute to the overall success of the club.

Benefits & Perks

• Competitive hourly pay, bonus opportunity, and growth opportunity in a rapidly expanding company.
• Medical, Dental, and Vision Insurance.
• 401(k) with match.
• Paid Time Off (PTO).
• Life Insurance & Short‑Term Disability.
• Free Crunch Fitness Membership.
• Discounted Personal Training Sessions.
• Ongoing training and career development opportunities.

Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.