Operations Manager

Crunch Fitness CR Fitness Holdings, LLC; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay with growth opportunity

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Life Insurance & Short-Term Disability

Free Crunch Fitness Membership

Discounted Personal Training Sessions

Job summary

A leading fitness franchise in Phoenix, Arizona is looking for an Operations Manager to oversee club operations and enhance member experience. In this role, you'll lead onboarding and training, support sales performance, and drive retention strategies. We're seeking a dynamic individual with leadership experience in fitness or hospitality to join our rapidly growing team. This position offers competitive pay, benefits, and opportunities for career advancement.

Qualifications

• Experience in fitness, sales, or hospitality preferred.
• Ability to coach and motivate teams.
• Strong focus on member retention strategies.

Responsibilities

• Deliver a positive environment for members and staff.
• Drive member integration and sales performance.
• Support retention efforts through cancel-save processes.

Skills

Outgoing and positive personality

Sales-minded and customer-service driven

Strong communication skills

Organizational skills and attention to detail

Previous leadership or operations experience

Job description

Operations Manager- for our Upcoming Ahwatukee Club

Here We GROW Again! Are you ready to step into a leadership role that drives both people and performance? As an Operations Manager at Crunch Fitness, you’ll be the heartbeat of the club, setting the tone for energy, positivity, and results every single day. You’ll be the first impression our members and team experience, making an immediate and lasting impact on their journey. If you’re passionate about fitness, thrive in a people-first culture, and are motivated by growth and results, this is your chance to lead from the front. With 90+ clubs open and 100+ more on the way, the opportunities for career advancement are limitless.

Job Summary

As an Operations Manager, you will be responsible for the day‑to‑day member and team experience within your club. From new member onboarding to staff training and performance coaching, you’ll ensure smooth daily operations while driving key business results. You’ll play a critical role in member sales, retention, and satisfaction—while supporting the General Manager in hitting all membership goals. This is a leadership role where you’ll inspire both your team and members to succeed.

Key Responsibilities

• Deliver an exceptional first impression every day by ensuring a positive, welcoming environment for members and staff.
• Drive member integration and sales performance by leading kickoff sessions, boosting booking and participation percentages, and supporting ACH setup and account management.
• Support retention efforts through cancel‑save processes, follow‑up calls with cancelled members, and month‑over‑month cancel reduction strategies.
• Coach and assist staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
• Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community‑building activities.
• Manage operational details such as cooler/drink inventory, member billing updates, and reporting accuracy.
• Conduct weekly leadership meetings with club leaders (GM, AGM, PTM, GFM) to review performance, address challenges, and drive accountability.
• Oversee implementation and follow‑up on all cleaning systems and protocols to maintain Crunch’s high standards.
• Review daily and monthly performance reports to identify opportunities for improvement and provide training/ development solutions.
• Actively support the General Manager in achieving all membership unit and revenue targets.

What We Look For In Our Operations Manager

• Outgoing and positive personality with strong leadership presence
• Sales‑minded, customer‑service driven, and results‑oriented
• Someone who embraces member retention strategies, including cancel‑save processes, follow‑up calls, and integration of new members.
• Strong communication skills with the ability to coach and motivate teams
• An organized manager with strong attention to detail to oversee billing, reporting, inventory, and cleaning systems
• Previous leadership or operations experience in fitness, sales, or hospitality preferred
• A growth‑minded individual who can support the General Manager in achieving all membership unit targets and contribute to the overall success of the club

Benefits & Perks

• Competitive pay with growth opportunity in a rapidly expanding company
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Life Insurance & Short‑Term Disability
• Free Crunch Fitness Membership
• Discounted Personal Training Sessions
• Ongoing training and career development opportunities

If you’re driven, sales‑focused, and ready to be the energy that drives both members and staff forward—apply today and grow with us!

About CR Fitness

CR Fitness is a leading franchisee of Crunch Fitness. The company is rapidly expanding its club footprint throughout Florida, Georgia, North Carolina, Tennessee, Texas, and Arizona and is led by a veteran management team with over one hundred years of combined experience in the fitness industry. With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members regardless of fitness level and is well positioned to take advantage of consumers’ increasing focus on health and wellness.

Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.