Operations Manager

ABM industries; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

ABM is seeking an Operations Manager in Phoenix to supervise client facilities and staff, ensuring quality service and compliance with safety standards. You will drive profitability across accounts, manage recruitment and training, and maintain strong client relationships to meet performance targets.

The role requires effective communication, data-driven decision making, and the ability to coordinate cross-functional teams in a fast-paced environment.

Qualifications

• Demonstrated leadership experience in maintenance or facility operations.
• Excellent communication, organizational, and problem-solving skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong computer proficiency; CMMS and MS Office skills required.
• Experience tracking, documenting, and analyzing operational data.

Responsibilities

• Communicate effectively with employees and client to ensure fulfillment of performance and quality requirements.
• Maintain positive relationship with client representatives.
• Control cost to ensure profitability of area of responsibility.
• Ensure clients receive accurate invoices in a timely manner; follow-up on payments.
• Oversee recruiting, hiring, and training of employees in area of responsibility.
• Ensure proper training and documentation of all staff.
• Monitor safety and regulatory compliance within area of responsibility.
• Oversee payroll preparation and transmission.
• Document and report any injuries, incidents or accidents.

Skills

Leadership experience

Communication

Problem solving

Multi-priority management

Data analysis

Tools

CMMS

Microsoft Office Suite

Job description

Job Description

The Operations Manager is responsible for those client facilities and personnel under his / her supervision to ensure that the Company is providing professional and quality service and to ensure compliance with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities. Employee is also responsible for ensuring that the planned profitability of responsible accounts is realized.

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Shift

Flexible schedule required, general working hours are Monday - Friday morning or afternoon shift

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

• Communicate effectively with employees and client to ensure fulfillment of performance and quality requirements.
• Maintain positive relationship with client representatives.
• Control cost to ensure profitability of area of responsibility.
• Ensure clients receive accurate invoices in a timely manner. Follow- up on payment of all invoices.
• Responsible for and /or the oversight of the recruiting, hiring and training of all employees in his/her area of responsibility. Ensure this is done in accordance with established procedures and in a cost-effective manner.
• Ensure that each employee receives proper training commensurate with the job responsibilities assigned and that all training is properly documented and maintained according to Company standards.
• Ensure that Duty Managers and Supervisors are properly trained and understand their assigned duties.
• Monitor compliance with contractual and regulatory requirements in area of responsibility.
• Ensure that payroll is prepared and transmitted in an accurate and timely manner.
• Ensure that any injuries, incidents, accidents, etc. are documented, reported and processed appropriately.
• Monitor safety program within area of responsibilities and communicate with Safety Quality Managers on a frequent basis to ensure compliance with all Company safety standards.
• Establish and maintain effective communication and working relationship with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

Qualifications

• Demonstrated leadership experience in maintenance or facility operations
• Strong computer proficiency (Microsoft Office Suite required; CMMS experience preferred)
• Experience tracking, documenting, and analyzing operational data
• Excellent communication, organizational, and problem-solving skills
• Proven ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience in industrial or manufacturing environments
• Prior operations management experience overseeing multi-disciplinary maintenance teams
• Experience supporting 24/7 operations

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

For more information, visit www.abm.com