Operations Manager

JMS Technical Solutions; Phoenix (AZ); On-site; USD 113,000 - 138,000; Full time

Job summary

JMS Technical Solutions in Phoenix, AZ seeks an Operations Manager to lead on-site, direct-hire operations. The role drives end-to-end performance, process stability, and continuous improvement in print/digital finishing workflows. Salary up to $125k, commensurate with experience.

You will standardize processes, own KPIs, and collaborate with HR and production teams to ensure safety, quality, and cost targets are met across the site.

Qualifications

• Proven experience leading operations in manufacturing/high-volume settings.
• Experience owning and improving complex production processes beyond team management.
• Strong knowledge of textile and digital printing, color management, heat press and material behavior.
• Experience implementing and sustaining standard work, process controls, and SOPs.
• Proven ability in root-cause analysis and corrective action with measurable results.
• Solid understanding of process capability metrics (yield, scrap, rework, uptime).
• Leadership track record with accountability and performance discipline.

Responsibilities

• Lead site production teams to drive performance, engagement and accountability.
• Own and stabilize print and finishing production processes, incl. print, press, color management and finishing workflows.
• Develop and enforce SOPs across production areas with cross-shift consistency.
• Drive root-cause problem solving for defects, downtime and waste with sustainable corrective actions.
• Implement process controls and visual management to maintain gains.
• Collaborate with Production Managers to ensure process adherence and effective execution.
• Monitor KPIs for yield, quality and throughput; focus on continuous improvement.
• Support new product introductions with process readiness, validation and documentation.
• Assist with P&L considerations and alignment of operational decisions with financial targets.
• Coordinate with HR on workforce planning and capability development.
• Ensure training and certification on key process standards and equipment operation.
• Maintain rigorous safety standards integrated into process design.
• Support strategic project execution from Group Director.

Skills

Operations leadership

Manufacturing experience

Textile/digital printing

Standard work & SOPs

RCA/CAPA

Process capability metrics

Job description

Our client in Phoenix, AZ, is seekinganOperations Managertojoin their team!

This is an onsite/full-time/direct-hire position

Salary range based on experience: Up to $125k

The Operations Manager provides second-line leadership support to the Group Operations Director, with full accountability for end-to-end operational performance and process stability across the site. This role owns not only execution, but the standardization, control, and continuous improvement of core production processes, with a strong emphasis on print-on-demand market and digital printing and finishing printing and finishing workflows.

The Operations Manager ensures processes are defined, followed, corrected when off-standard, and sustained over time to deliver consistent results in quality, throughput, and cost.

Key Responsibilities and Tasks

• Lead and manage site production teams, driving performance, engagement, and accountability at all levels.
• Own the performance and stability of print and finishing production processes, including print, press, color management, and finishing workflows.
• Establish, document, and enforce standard operating procedures (SOPs) across all production areas, ensuring consistency across shifts and locations in partnership with QCIT team.
• Drive root cause problem solving on process failures (quality defects, rework, downtime), ensuring corrective actions are implemented and sustained.
• Implement process control methods (e.g., audits, control checks, visual management) to maintain gains and prevent regression.
• Partner with Production Managers to ensure process adherence, not just output attainment.
• Monitor and analyze KPIs with a focus on process capability (yield, first-pass quality, rework, press uptime, color consistency).
• Lead continuous improvement initiatives targeting waste reduction, throughput improvement, and process reliability, particularly within digital print/finishing operations.
• Support new product or material introductions by ensuring process readiness, validation, and documentation.
• Oversee P&L performance, ensuring operational decisions align with financial targets.
• Collaborate with HR on workforce planning, capability building, and performance management.
• Ensure all teams are trained and certified on critical process standards and equipment operation.
• Maintain rigorous safety standards while integrating safety into process design and execution.
• Support the Group Director in strategic planning and execution of operational projects.

Skills and Qualifications

• Proven experience in operations leadership within a manufacturing or high-volume production environment.
• Demonstrated experience owning and improving complex production processes (not just managing teams).
• Strong working knowledge of textile and digital printing processes, including color management, heat press operations, and material behavior.
• Experience implementing and sustaining standard work, process controls, and SOPs.
• Proven ability in root cause analysis and corrective action (RCA/CAPA) with measurable results.
• Strong understanding of process capability metrics (yield, scrap, rework, uptime).
• Leadership skills with a track record of driving accountability and performance discipline.

Applicants must be authorized to work in the U.S.

We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.