Operations Manager

Transdev; Philadelphia (Philadelphia County); On-site; USD 68,000 - 77,000; Full time

Benefits offered by this job

401(k) plan

Medical coverage

Dental coverage

Vision coverage

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev seeks an Operations Manager to act as the liaison between client and Transdev teams, supervising the Operations Supervisor, coaching drivers, and driving process improvements across shifts. The role ensures performance, safety, and adherence to procedures while coordinating with client leadership.

The position requires at least two years of supervisory experience, proficiency with reporting, and availability to travel up to 20% with a 24/7 on-call commitment.

Qualifications

• 2+ years of supervisory experience.
• Knowledge of service area and ability to read maps.
• Ability to generate reports and schedules on a computer.
• Ability to supervise others and make quality decisions in operations.
• Ability to read and interpret operating rules, policies, routes.
• Strong written and verbal communication skills.
• Strong analytical skills and attention to detail.
• Travel up to 20% of the time
• Must be on call 24/7
• Work flexible schedule including weekends/nights/holidays
• Must be 21 years of age
• Pre-employment drug screen and background check required.
• Drug-free workplace with possible random screenings.

Responsibilities

• Supervise the daily activity of the Operations Supervisor to ensure efficient operation of the shift.
• Drive special projects and programs completion assigned by the General Manager.
• Attend meetings with the client to represent GM or other managers.
• Communicate clearly with management and client stakeholders.
• Support client operations leadership in dispatch management, meetings, and communications.
• Participate in Lean/Kaizen and other Operational Excellence initiatives.
• Interpret metrics, identify opportunities and implement actions to drive results.
• Ensure adherence to global process standards and drive continuous improvement.
• Oversee driver safety evaluations and retraining; manage performance-based pay for subordinates.
• Coordinate, monitor and supervise subordinates; communicate issues to management.
• Ensure daily operation processes are conducted as planned (assignments, start of shift, debriefs).
• Respond to service problems and outages; assist in incident reporting and testing.
• Interact with and assist passengers as needed.
• Investigate unsafe locations and implement changes.
• Develop and schedule program work plans with client staff; determine priorities.
• Maintain routine records and perform clerical tasks related to operations.
• Maintain confidentiality of information.
• Comply with disability laws and accommodation processes.

Skills

Supervisory experience

Map reading

Reports & scheduling

People management

Reading policies

Communication skills

Analytical skills

Travel 20%

On-call availability

Flexible schedule

Age 21+

Drug screen & background

Safety-sensitive

Job description

The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. Assures coordination with other shifts and drives process improvements. Acts as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.

Transdev is proud to offer:

Competitive compensation package of minimum $68,000 – maximum $77,000

Benefits include:

Vacation: minimum of two (2) weeks

Sick days: 5 days

Holidays: 6 days

Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities:

• Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift
• Drive special projects and programs completion assigned by the General Manager (GM)
• May be assigned to attend meetings with the client to represent GM or other functional managers
• Communicate clearly with the different stakeholders, both Transdev management and the client accordingly
• Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Participate in Lean/Kaizen, and other Operational Excellence initiatives
• Interpret metrics, finds opportunities and implements actions to drive results
• Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives
• Performs all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining; Manage and administer the performance-based pay program for all subordinate employees. Involve the GM for managers’ evaluations
• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution
• Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs
• Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy
• Interacts with and assists passengers as necessary
• Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation
• Develops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities.
• Maintains routine records and performs a variety of clerical work activities related to the property operation
• Maintains high degree of confidentiality of all information
• All other duties as assigned

Required Knowledge Skills and Abilities (KSAs):

• 2 or more years of relevant supervisory experience desired required
• Knowledge of service area and ability to read a map/digital map directions
• Ability to use a computer to generate reports and schedules
• Ability to supervise others and make quality business decisions regarding operations
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently, strong analytical skills and attention to details
• Travel up to 20% of the time
• Must be on call and responsive for 24/7 operations
• Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts
• Must be 21 years of age
• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program

Physical Requirements:

• Long periods of standing, walking, and sitting
• Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
• May work in extreme heat and cold, and in damp environment with moderate noise
• Work is occasionally accomplished in an office or in a cubicle space equipped with a computer
• Must be able to occasionally lift and/or move up to 45 pounds
• Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Management

Job Type: Full Time

Req ID: 9093

Pay Group: UC6

Cost Center: 55348

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.