Operations Manager

NABIS; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Job summary

Nabis is seeking a reliable Operations Manager to support an upstate New York warehouse. This role requires prior supervision or managerial experience in warehouse and/or distribution logistics.

You will oversee daily operations, coordinate with cross-functional teams, and strive to improve efficiency while maintaining high standards of accuracy and compliance. The ideal candidate thrives under pressure, manages multiple priorities, and is committed to delivering best-in-class service to brand

Qualifications

• 2+ years in warehouse or logistics setting.
• 2+ years of supervising a team of 30+ employees.
• Experience with SOPs and process improvement.
• Familiarity with MS Office and ERP/CRM software.
• Ability to lift 50 lbs. and perform physical tasks as needed.

Responsibilities

• Oversee inbound/outbound transportation and movement within the warehouse.
• Monitor daily team performance and provide coaching.
• Ensure adherence to SLA and KPIs.
• Manage inventory, quality, and service levels for brand/retail partners.
• Maintain SOP compliance and drive process improvements.
• Forecast staffing needs and schedule department teams.
• Collaborate with Central Ops, Engineering, Finance, and People teams.
• Communicate with internal and external stakeholders professionally.
• Ensure compliance with cannabis distribution regulations.

Skills

Team management

Communication

Time management

Adaptability

Project management

Data analysis

MS Office

ERP/CRM

Cannabis knowledge

Physical stamina

Tools

ERP systems

CRM software

Job description

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world with the largest portfolio of cannabis brands, supplying $1B+ worth of cannabis products per year from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including DoorDash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology, and our ultimate goal is to become the largest distributor of cannabis products in the world.

The Role

Nabis is seeking a reliable and motivated Operations Manager to support our upstate New York warehouse. This individual will be highly organized, demonstrate excellent interpersonal skills, and be motivated to take ownership of their site’s accuracy and efficiency. This role is full-time and may at times include demanding hours. This position requires prior supervisor or manager-level experience in warehouse and/or distribution logistics.

The Operation Manager will report to the New York Director of Operations and will be responsible for maintaining a complete understanding of Nabis's central warehouse processes and the nuances of enterprise client relationships. The Manager will organize, oversee, and strategize the daily site operations while working closely with other Nabis hubs. They will work cross-functionally to support the streamlining of all new & existing processes. The ideal candidate will thrive in an environment of intense pressure, short deadlines, and ever-changing requirements.

Responsibilities:

• Work holistically with the New York Operations Director, Supervisors, and Associates to ensure the timely and accurate transportation and movement of all inbound/outbound activities within the warehouse
• Track daily team performance and provide feedback and training to associates as needed
• Track and manage daily volume to ensure no disruption in SLA compliance
• Manage and make progress on all market OKRs and KPIs specifically around DOTIF, quality of service, inventory, and provide a best in class experience to our brand and retail partners
• Monitor and track team’s adherence to standard operating procedures (SOP)
• Forecast and monitor staffing needs and schedules of department associates
• Collaborate with all departments (including Central Ops, Engineering, Finance, and People) to ensure regular and productive cross-department communication
• Provide timely and professional communication to support other Nabis departments and external partner relationships
• Ensure compliance with all state and federal regulations regarding cannabis distribution, including inventory tracking and reporting
• Manage relationships with vendors and other supply chain partners
• Lead continuous improvement initiatives, leveraging technology and data analytics to enhance operational efficiency and customer satisfaction

Desired Skills & Qualifications:

• High empathy, excellent communication skills, and an interest in working directly with a wide array of people
• Superior time management and organization
• Tenacity and adaptability to navigate the evolving demands of working at a high-growth startup
• High EQ, low ego, and a willingness to do everything, including manual labor
• Delegation and project follow-up
• Meticulous and detail-oriented
• 2+ years of experience within a warehouse or logistics setting
• 2+ years of experience managing a team of at least 30+ employees
• Adaptability and flexibility
• Familiarity with MS Office and various business software (e.g., ERP, CRM)
• Must be 21 years or older
• Monday -- Friday on-site work availability
• Ability to lift 50 lbs., bend, stretch, and twist
• Experience in the Cannabis industry preferred
• Supply chain / data analysis training or the equivalent work experience
• Project management and quantitative analysis expertise

WHY YOU'LL LOVE WORKING AT NABIS!

• You’ll work at the fastest-growing cannabis startup in the U.S.
• Medical/Dental/Vision offered to all full-time employees: 75% of employee premium paid by Nabis