Operations Manager

Bizee Bee Tree Service; New York (NY); On-site; USD 68,000 - 86,000; Full time

Job summary

Bizee Bee Tree Service is looking for an operations-focused professional to act as the right hand to the owners, overseeing daily operations and helping improve systems. You will keep crews, customers, and the office running smoothly while identifying efficiency improvements.

You’ll work directly with field staff and management to maintain schedules, safety records, and quality standards as the company scales in a fast-paced outdoor services environment.

Qualifications

• Experience coordinating daily crew schedules and operations.
• Ability to improve workflows and tracking of key metrics.
• Proactive communication with customers and field staff.
• Familiarity with payroll support and safety records.

Responsibilities

• Coordinate daily crew schedules and job assignments.
• Ensure crews have equipment and information for each day.
• Communicate with customers on scheduling and updates.
• Handle weather-related and last-minute schedule changes.
• Track progress to keep projects on schedule.

Skills

Operations management

Team coordination

Customer service

Payroll support

Safety documentation

Job description

Job Description

We are a fast-growing, family-owned tree service company committed to providing safe, professional, and reliable tree care. As our company continues to grow, we’re looking for someone who thrives in a fast-paced environment and enjoys solving problems, staying organized, and helping a business run efficiently.

This person will become the right hand to the owners, helping oversee daily operations, improve systems, and keep our crews, customers, and office running smoothly.

Responsibilities

Daily Operations

• Coordinate daily crew schedules and job assignments
• Ensure crews have the equipment and information needed each day
• Communicate with customers regarding scheduling and job updates
• Handle last-minute schedule changes due to weather or emergencies
• Track job progress and ensure projects stay on schedule

Team Support

• Coordinate with field crews throughout the day
• Help onboard new employees
• Track employee hours and assist with payroll preparation
• Maintain safety documentation and certifications
• Help enforce company procedures and standards

Operations Management

• Improve company systems and workflows
• Track equipment maintenance schedules
• Coordinate repairs and inspections for trucks and equipment
• Monitor inventory of tools and materials
• Assist with permitting when necessary

Customer Service

• Ensure customers have an exceptional experience
• Resolve customer concerns professionally
• Follow up after completed jobs
• Help generate positive online reviews

Business Support

• Track key performance metrics
• Identify ways to improve efficiency and profitability
• Support the owners with special projects

Company Description

This isn’t just another office job. You’ll play a key role in helping build a growing business from the inside out. You’ll work directly with the owners, have a real impact on the company’s success, and have the opportunity to grow into a leadership position as we continue to expand. We are an scaling tree service company dedicated to providing top-quality tree care services. As our business grows, we are looking for a motivated and enthusiastic individual to join our team. This new member will help us enhance our operations, improve customer satisfaction, and contribute to the overall success of our company. We value teamwork, expertise, and a passion for the outdoors, and we are excited to find someone who shares our vision for growth and excellence in tree care.