Operations Manager

Stallion Infrastructure Services, Ltd.; Nashville, Northern (TN, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Stallion Infrastructure Services is seeking an Operations Manager to oversee the branch, ensuring safe, efficient operations and strong customer fulfillment. The role includes coaching staff, managing teams, and maintaining adherence to safety standards and company processes.

The candidate should hold a Bachelor’s degree or have 2+ years of Branch Manager experience, with superior communication skills and the ability to drive performance in a fast-paced environment.

Qualifications

• Bachelor’s degree or 2+ years of Branch Manager experience.
• Superior coaching, mentoring, and training capabilities.
• Exceptional written and verbal communication skills.

Responsibilities

• Oversee branch operations and ensure safety compliance.
• Coach, mentor, and develop staff to meet performance goals.
• Coordinate with sales, operations, and customer service to fulfill commitments.
• Manage KPIs to optimize efficiency and profitability.
• Coordinate route optimization and deliveries/pickups with Route Optimization Managers.

Skills

Coaching & mentoring

Communication

Relationship building

Multi-project management

Deadline-driven

Driver's license

Education

Bachelor’s degree or 2+ years Branch Manager experience

Tools

Microsoft Office

Oracle

Concur

ServiceCore

Field FX

RentalMan

Salesforce

Job description

Job Description

The Operations Manageris responsible for all activities pertaining to operating the branch. The personwill have a comprehensive understanding of all products and services provided by the branch. Theywillsupervise, coach, and mentor staff members to ensure organizational performance, including adherence to all safety standards and regulations. The person will have the ability to work in a fast-pacedenvironment and maintain constant communication withsales,operations, customer service, and the customer to ensure the team fulfills the commitments made to each customer and themselves.

Role Priorities / Responsibilities:

• Product and PricingKnowledge for all rental and service items offered byStallion.
• Collaborate withallProduct LineManagersand Subject Matter Experts.
• All aspects of Operational Knowledge and Procedures.
  • Order Fulfillment
  • Equipment Cleanliness
  • Shop and Yard Procedures
  • Personnel Management, Development, and Direction, including overtime efficiency
  • Truck Maintenance and Upkeep
• Complete understanding of the entire customer service process, including order entry, complaint resolution, inventory availability, and accounts receivable.
• Collaborate withsales and customer service teams.
• Identifycorrectiveactionsor improvement opportunities.
• Manage all KPIs to ensure operational efficiency and profitability.
• Train, coach,and mentor all branch staff so they perform to company standards.
• Works with Route Optimization Managers to coordinateroutesand deliveries/pickups to ensure operational efficiency.
• Reports on operational activities, i.e., route optimization and density, labor & overtime, fuel utilization, quality of customer care, etc.
• Assist with planning and executing special events as they occur.
• Reviews all paperwork generated and system utilization by drivers, including manifests, P&D tickets, route sheets, DVIRs, expense reports, etc., for completion and accuracy.
• Reviews and approves e-time punches before payroll submission.
• Reviews and approves time off request forms and schedules time off based on operational capacity.
• Works with fleet DOT manager for fleet DOT administration, including logbooks & record maintenance (DQF’s), etc.
• Responsible for the administration of the company’s safety program for all functions. Works with Safety & HR to coordinate safety training, where necessary.
• Special projects as assigned by management.

Essential Experience, Knowledge, Skills, and Abilities:

• Bachelor’s degreeor2+ years of equivalentas Branch Managerexperience
• Superiorcoaching,mentoring,and training capabilities
• Exceptional writtenand verbal communication skills
• Ability to brainstorm and execute creative ideas
• Exceptionalrelationship-building skills at all levels
• Ability to work on multipleprojects andconstantly re-evaluate priorities ordeadlines
• Enthusiastic, deadline-driven, team player who thrives in a fast-paced environment
• Driver’s license with a safe driving record

Preferred Qualifications, Education or Certifications (if applicable):

• Experience inall aspects of Operational team activities and priorities to achieve 100% customer satisfaction
• Experience usingMicrosoft Office, Oracle, Concur, ServiceCore, Field FX, RentalMan, and Salesforce.

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Stallion Infrastructure Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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