Operations Manager

24 Seven Talent; Monterey Park (CA); Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

24 Seven Talent seeks an experienced Operations Manager to lead day-to-day operations for a growing commercial cleaning and facilities maintenance provider in the Los Angeles area. The role focuses on managing field operations, scheduling, quality control, and operational profitability.

You will supervise about 40 field staff across multiple locations, conduct site visits, address service issues, and implement training to maintain standards while boosting efficiency and profitability.

Formación

• Proven experience in operations management, field service leadership, or multi-site workforce management.
• Background in commercial janitorial services, commercial cleaning, facilities maintenance, building services, or a related labor-intensive service industry.
• Demonstrated ability to manage geographically dispersed teams across multiple locations.
• Strong experience in employee supervision, hiring, scheduling, training, and performance management.
• Working knowledge of labor budgeting, job costing, expense management, and operational profitability.
• Ability to evaluate service quality, identify operational issues, and implement effective solutions.
• Strong organizational, communication, problem-solving, and leadership skills.
• Comfortable working independently, making decisions, and taking ownership of daily operations.
• Proficiency with operational reporting, scheduling, and workforce management systems.
• Ability to travel regularly throughout the greater Los Angeles area, including the San Fernando Valley, Thousand Oaks, and Orange County.
• Flexibility to address operational needs outside traditional business hours, including evenings as needed.

Responsabilidades

• Oversee daily operations across multiple service locations in the Los Angeles metro area.
• Lead and manage approximately 40 field employees, ensuring appropriate staffing, scheduling, and operational coverage.
• Monitor service delivery to ensure contractual requirements and quality standards are consistently met.
• Conduct regular site visits, quality inspections, and operational assessments.
• Proactively identify and resolve staffing challenges, service issues, and operational inefficiencies.
• Manage the full employee lifecycle, including recruitment, onboarding, training, performance management, and terminations.
• Establish clear performance expectations and hold field employees accountable for service quality and productivity.
• Oversee employee scheduling, timekeeping, attendance, and workforce allocation.
• Develop and implement training initiatives to maintain consistent service standards.
• Foster a culture of accountability, professionalism, and operational excellence.
• Translate approved scopes of work, budgets, and service timelines into effective staffing and execution plans.
• Monitor labor costs, job profitability, and operational expenses to ensure services are delivered within budget.
• Identify opportunities to improve efficiency, optimize resources, and enhance profitability.
• Maintain accurate operational records, reporting, and performance tracking.
• Serve as a key operational point of contact for service accounts, addressing concerns and ensuring timely resolution.
• Build strong professional relationships through consistent communication and reliable service delivery.
• Partner with senior leadership to support account retention and identify opportunities for additional services.
• Ensure service teams consistently meet company standards and performance expectations.

Conocimientos

Ops management

Field leadership

Staff scheduling

Budgeting

Process improvement

Client service

Descripción del empleo

We are seeking an experienced, hands-on Operations Manager to lead day-to-day operations for a growing company in the commercial cleaning and facilities maintenance industry.

This is a key leadership opportunity for a results-driven professional who thrives in a fast-paced, field-based environment and enjoys managing people, optimizing processes, and ensuring exceptional service delivery.

Reporting directly to the General Manager, the Operations Manager will serve as a senior operational leader, overseeing field operations, workforce management, scheduling, service quality, and operational profitability. The ideal candidate will bring strong leadership skills, financial acumen, and the ability to independently manage a geographically dispersed team.

Key Responsibilities

Operations & Field Management

• Oversee daily operations across multiple commercial service locations throughout the Los Angeles metro area.
• Lead and manage approximately 40 field employees, ensuring appropriate staffing, scheduling, and operational coverage.
• Monitor service delivery to ensure contractual requirements and quality standards are consistently met.
• Conduct regular site visits, quality inspections, and operational assessments.
• Proactively identify and resolve staffing challenges, service issues, and operational inefficiencies.
• Manage the full employee lifecycle, including recruitment, onboarding, training, performance management, and terminations.
• Establish clear performance expectations and hold field employees accountable for service quality and productivity.
• Oversee employee scheduling, timekeeping, attendance, and workforce allocation.
• Develop and implement training initiatives to maintain consistent service standards.
• Foster a culture of accountability, professionalism, and operational excellence.

Budgeting & Operational Performance

• Translate approved scopes of work, budgets, and service timelines into effective staffing and execution plans.
• Monitor labor costs, job profitability, and operational expenses to ensure services are delivered within budget.
• Identify opportunities to improve efficiency, optimize resources, and enhance profitability.
• Maintain accurate operational records, reporting, and performance tracking.

Service Quality & Account Management

• Serve as a key operational point of contact for service accounts, addressing concerns and ensuring timely resolution.
• Build strong professional relationships through consistent communication and reliable service delivery.
• Partner with senior leadership to support account retention and identify opportunities for additional services.
• Ensure service teams consistently meet company standards and performance expectations.

Qualifications

• Proven experience in operations management, field service leadership, or multi-site workforce management.
• Background in commercial janitorial services, commercial cleaning, facilities maintenance, building services, or a related labor-intensive service industry strongly preferred.
• Demonstrated ability to manage geographically dispersed teams across multiple locations.
• Strong experience in employee supervision, hiring, scheduling, training, and performance management.
• Working knowledge of labor budgeting, job costing, expense management, and operational profitability.
• Ability to evaluate service quality, identify operational issues, and implement effective solutions.
• Strong organizational, communication, problem-solving, and leadership skills.
• Comfortable working independently, making decisions, and taking ownership of daily operations.
• Proficiency with operational reporting, scheduling, and workforce management systems.
• Ability to travel regularly throughout the greater Los Angeles area, including the San Fernando Valley, Thousand Oaks, and Orange County.
• Flexibility to address operational needs outside traditional business hours, including evenings as needed.